Dental Office Assistant

About the Role

Greet and welcome patients as they enter the office to create a great first impression of our team. Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies. Utilize Dentrix for patient scheduling and records. Schedule and confirm appointments for multiple providers in the office. File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage. Post insurance and patient payments and process accounts receivables. Review treatment plan fees and payment options with patients. Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Responsibilities

• Greet and welcome patients to create a positive first impression
• Manage front office duties (answering phones, handling mail/email, communicating with patients and insurance companies)
• Use Dentrix for patient scheduling and records management
• Schedule and confirm appointments for multiple providers
• File insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
• Post insurance and patient payments; process accounts receivables
• Review treatment plan fees and payment options with patients
• Collaborate with providers and team to implement Heartland Dental systems for office optimization

Qualifications

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• Access to minimum PHI necessary for job functions; HIPAA training required
• Commitment to protecting PHI and maintaining data safeguards

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Skills

• Proficiency in patient scheduling and records management
• Strong communication and organizational abilities
• Experience with insurance claims processing and accounts receivable
• Ability to work in a fast-paced, customer-focused environment

Benefits

• Competitive benefits including health insurance and retirement savings plans
• Six paid holidays and PTO (paid time off)
• Front-loaded education and training for professional development
• Stable career with unlimited growth potential at an industry-leading company
• Access to on-demand Daily Pay

Physical Requirements

• Ability to perform essential duties with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual (or in-person) training sessions periodically

Additional Information

As part of maintaining a safe and healthy environment, a tuberculosis (TB) test is required for all new hires in dental office positions (not applicable in FL & TN). This is a standard requirement and will be arranged during the pre-employment process.

About the Office

North Myrtle Beach Dentistry is a 16-person team that thrives on collaboration, communication, and community. The office is part of Heartland Dental, the nation's largest dental support organization, supporting over 3,000 doctors across 39 states and the District of Columbia.