Dental Office Assistant

About the Role

As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. You’ll support our front office, fostering camaraderie and partnership while ensuring patients receive the best care.

• Greet and welcome patients as they enter the office to create a great first impression
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with providers and team to implement Heartland Dental systems to optimize office potential

Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• Position requires access to minimum PHI necessary for job-related functions; regular HIPAA training and compliance with data safeguards are mandatory

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year

As part of our commitment to maintaining a safe and healthy environment, a tuberculosis (TB) test is required for all new hires in dental office positions (not applicable in FL & TN).

Benefits

• Competitive benefits including health insurance and retirement savings plans
• Six paid holidays and PTO (paid time off)
• Front-loaded education and training to support your professional development
• Opportunity to be part of a secure company with 20+ years of industry-leading experience and stable career growth
• Access to on-demand Daily Pay

About the Office

Dentistry for Health is a 10-person team that thrives on collaboration, communication, and community. Like each Heartland Dental supported office, it is unique to the community and patients it serves.