Dental Office Assistant

Position Summary

Village Crest Family Dental is seeking a Business Assistant to join our team. The successful candidate will work in a supportive and collaborative environment that prioritizes patient care and continuous learning.

Why Heartland Dental?

Heartland Dental is recognized as one of the top workplaces for diversity and has been awarded for its commitment to excellence in healthcare. As a Business Assistant, you'll be part of a stable and growing company with opportunities for professional development.

Supporting Our Front Office

• Greet and welcome patients to create a positive first impression
• Manage front office duties such as answering phones, checking mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and record management
• Schedule and confirm appointments for multiple providers
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
• Process insurance and patient payments and manage accounts receivable
• Review treatment plan fees and payment options with patients
• Partner with providers and the team to implement Heartland Dental systems

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO
• Front-loaded education and training to support your professional growth
• Opportunity to be part of a stable and growing company with unlimited growth potential
• Access to on-demand Daily Pay

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• Access to minimum PHI necessary for performing job-related functions; regular HIPAA training will be required

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year

Benefits

• Paid vacation & holidays
• Access to Daily Pay
• Sponsored continuing education opportunities
• Bonus program
• Retail and college savings plans
• Referral bonus
• Health, vision, dental, and life benefits
• Fitness and mental wellness programs