Dental Insurance Biller (RCM)

About the role

Platinum Dental Services is looking for a motivated, detail-oriented Dental Insurance Biller (RCM Biller) to join our team. As an RCM Biller, you'll play an important role in supporting the financial health of our dental practices by ensuring insurance claims are processed accurately, payments are posted correctly, and outstanding claims are resolved efficiently. We believe in investing in our team members and creating opportunities for long-term career growth in a positive, collaborative workplace.

Benefits

• Competitive pay: $18–$20 per hour, based on experience
• Performance-based bonus program
• Medical, dental, and vision insurance for eligible full-time employees (30+ hours per week)
• 401(k) with 3% company match for eligible employees
• 1 week of paid time off (PTO)
• 6 paid holidays per year
• Opportunities for professional development and advancement within revenue cycle management
• Supportive team environment valuing accuracy, accountability, and continuous improvement

Schedule

• Monday–Friday, 8:00 AM–5:00 PM
• On-site position; not eligible for remote work

Responsibilities

• Follow up on outstanding dental insurance claims to ensure timely processing and payment
• Review and resolve denied, rejected, or unpaid insurance claims
• Communicate with insurance companies to verify claim status, identify issues, and resolve payment discrepancies
• Process and accurately post insurance payments to patient accounts
• Review patient accounts and billing information to identify and correct discrepancies
• Collaborate with dental office teams to obtain necessary clinical documentation and insurance information
• Respond to patient questions regarding insurance claims, billing, and payments
• Maintain accurate billing records and documentation
• Monitor outstanding claims and support timely accounts receivable resolution
• Follow established billing procedures and maintain compliance with patient privacy requirements
• Work with the RCM team to identify opportunities to improve billing accuracy, efficiency, and collections

Requirements

• Strong attention to detail and commitment to accuracy
• Excellent organizational and time management skills
• Strong problem-solving skills and ability to resolve billing discrepancies
• Excellent written and verbal communication skills
• Ability to understand patient accounts, insurance claims, and billing information
• Comfortable communicating with insurance companies, patients, and dental office teams
• Basic computer skills and ability to learn billing and practice management software
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Dependable, positive attitude and team-oriented mindset
• Willingness to learn, grow, and develop professionally

Preferred qualifications

• Previous dental insurance billing or revenue cycle management experience
• Familiarity with dental insurance claims, denials, and payment posting
• Experience with dental practice management or billing software
• Understanding of dental terminology, insurance benefits, and billing procedures
• Experience with insurance accounts receivable and claims follow-up

Career growth

At Platinum Dental Services, we're looking for team members who want more than just a job. As an RCM Biller, you'll have the opportunity to strengthen your dental insurance knowledge, develop valuable financial and administrative skills, and make a meaningful impact on the success of our dental practices. Whether you're looking to expand your experience in dental billing or pursue future opportunities within revenue cycle management, we're committed to supporting your professional growth.