Dental Front Office

Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership—where patients come first, and continuous learning is encouraged. Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

About the Office

Dental Plus, like each Heartland Dental supported office, is unique to the community and the patients they serve.

Located at the corner of Broadway St and 20th St, across from Sycamore Drive-In. Work in a fast-paced, positive environment with a family atmosphere.

Schedule

• Monday–Thursday: 8:00 AM–5:00 PM
• Friday: 8:00 AM–3:00 PM (non-patient time)

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Requirements

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other EMR software experience
• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• Access to minimum PHI necessary for performing job-related functions; regular HIPAA training and maintenance of data safeguards required
• Ability to perform essential duties satisfactorily with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• Tuberculosis (TB) test required for all new hires in dental office positions (not applicable in FL & TN)

Benefits

• Medical, prescription drug, and vision insurance
• Free dental services for yourself and your dependents (minus lab fees)
• Life and disability insurance
• 401(K) retirement plan
• 6 paid holidays annually (after 90 days of employment)
• 2 weeks paid vacation (after one year of employment)
• Continuing education provided and endless growth opportunities

About Heartland Dental

Heartland Dental is the nation’s largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each supported office is unique to the community and the patients they serve. Supported doctors retain clinical autonomy and are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024, achieving a 5-star rating in both categories.