Dental Front Office Assistant

Join our team as a Dental Front Office Assistant at our pediatric locations. You will create a welcoming environment and help ensure an exemplary patient experience across Dallas‑based sites, including Irving and Kaufman.

Responsibilities

• Patient check‑in and check‑out
• Answer phones and assist patients
• Verify insurance eligibility and perform insurance checks
• Make patient calls for confirmations, follow‑ups, and scheduling
• Assist with Dental First Dental Home appointment conversions and dental screenings for medical patients
• Manage eCW workflows, ensuring proper scheduling, billing, and documentation
• Maintain strong communication between teams and patients to ensure productive, positive workflows
• Support front‑office tasks as needed and directed
• Send out dental referrals and connect patients to dental care as needed
• Travel to all Dallas‑based locations, including Irving and Kaufman, as needed

Requirements

• Pleasant and professional demeanor; self‑starter who can work independently
• Strong communication skills and ability to preserve confidentiality
• Excellent organization and multitasking abilities with good listening skills
• At least two (2) years of front‑office dental administrative experience
• High school diploma or equivalent (required)
• Experience in a dental setting with patient contact (preferred)
• Familiarity with eClinicalWorks, Dentrix, and dental terminology (preferred)
• Bilingual skills in Spanish, Pashto, Burmese, Rohingya, or any other language (preferred)
• Completion of Dental Assistant Certification (preferred)
• BLS/CPR First Aid certification

Benefits

• Free vision, dental, and life insurance
• Competitive medical premiums
• Health Savings Account (HSA)
• 403(b) retirement savings plan with dollar‑for‑dollar matching up to 3% and additional matching on the next 2%
• 100% vested upon enrollment
• Generous paid time off (including sick and volunteer days)
• Paid holidays
• Accidental Death & Dismemberment (ADD) plan
• Short‑term and long‑term disability coverage
• Employee Assistance Programs (EAP)
• HHM CARES Fund (employee emergency relief fund)