Dental Front Office Assistant
About the role
Heartland Dental is seeking a Business Assistant to join their team at Pusch Ridge Dental. The ideal candidate will work Monday through Thursday from 6:30 AM to 4:00 PM and on Fridays from 6:30 AM to 12 PM.Responsibilities
- Greet and welcome patients to create a positive first impression.
- Manage front office duties such as answering phones, checking office mail and email, and communicating with patients and insurance companies.
- Utilize Dentrix for patient scheduling and records management.
- Schedule and confirm appointments for multiple providers in the office.
- File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage.
- Post insurance and patient payments and process accounts receivables.
- Review treatment plan fees and payment options with patients.
- Partner with providers and the team to implement Heartland Dental systems to optimize office potential.
Requirements
- 1+ years of experience working in a dental front desk role.
- 1+ years of experience with insurance billing and accounts receivable.
- Dentrix or other dental software experience.
- Experience working in a fast-paced and customer-centric environment.
- Excellent communication and organizational skills.
Qualifications
- Ability to perform essential duties satisfactorily with or without reasonable accommodation.
- Prolonged periods sitting at a desk and working on a computer.
- Able to lift up to 15 pounds at times.
- Availability to attend virtual training sessions (or in-person) periodically throughout the year.
Benefits
- Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off).
- Front-loaded education and training, providing opportunities to develop to your full potential.
- Opportunity to be part of a secure, industry-leading company with 20+ years of experience offering a stable career with unlimited growth potential.
- Access to on-demand Daily Pay.
About Pusch Ridge Dental
Pusch Ridge Dental is a unique office serving the community and patients they serve. The team is collaborative, communicative, and positive. The office is located near the intersection of North Oracle Road and West Magee Road, near the Jiffy Lube Oil Change and across the street from the Arby's.
What our team is looking for
- 1+ years of experience working in a dental front desk role.
- 1+ years of experience with insurance billing and accounts receivable.
- Dentrix or other dental software experience.
- Experience working in a fast-paced and customer-centric environment.
- Excellent communication and organizational skills.
Physical Requirements
- Ability to perform essential duties satisfactorily with or without reasonable accommodation.
- Prolonged periods sitting at a desk and working on a computer.
- Able to lift up to 15 pounds at times.
- Availability to attend virtual training sessions (or in-person) periodically throughout the year.
Who is Heartland Dental?
Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve. At Heartland Dental, we're committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.