Dental Front Desk Coordinator (FT)

About the role

The Front Desk Associate will coordinate front desk activities, assist other areas as directed, and provide excellent customer service.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Schedule appointments and maintain the appointment calendar.
• Answer phone calls and address inquiries or direct them to the appropriate department.
• Verify patient information and insurance details.
• Coordinate and schedule appointments based on dentist availability.
• Send appointment reminders to patients and confirm appointments.
• Handle appointment cancellations and rescheduling.
• Ensures re-care is being booked. Follows up with patients on unscheduled treatment plans.
• Oversees and participates in collections of aged receivables.
• Coordinate with dental assistants, hygienists and other staff to ensure seamless patient care.
• Address patient concerns and resolve issues related to appointments, billing, or service.
• Collaborate with dental professionals to handle patient complaints effectively.

Requirements

• Proven experience in a front desk or administrative role, preferably in a dental office.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes.
• Proficient in using dental office software and general office applications.
• High school diploma or equivalent.

Qualifications

• Must be able to lift up to 15-30 pounds at time.

Benefits

• Full-time employees (30+ hours per week) are eligible for medical, dental, vision, and life insurance coverage, as well as access to a variety of voluntary benefits.
• Full-time employees are eligible for paid time off and holiday pay.
• Part-time employees working 16+ hours per week are eligible for paid time off.
• All employees may participate in our 401(k) retirement savings plan, which includes a company match.

Pay

• Not specified

Schedule

• Beloit Dental: Monday 8:30 AM - 4:00 PM
• Milton Family Dentistry: Tuesday 8:00 AM - 3:00 PM (Beloit), Wednesday 9:00 AM - 5:00 PM (Beloit), Thursday 8:30 AM - 5:00 PM (Milton)