Dental Front Desk Coordinator

The Patient Relations Coordinator (PRC) role at Grandville Family Dental Team is crucial for maintaining a smooth and welcoming patient experience. Key responsibilities include:

• Answering patient calls
• Scheduling and confirming appointments
• Checking patients in and out
• Verifying patient insurance benefits and eligibility
• Collecting payments for services performed
• Managing the daily patient schedule
• Supporting the team during morning huddles
• Handling follow-ups on insurance claims
• Posting insurance payments and EOBs
• Cleaning up past-due balances

About the role

This position requires strong organizational skills, a professional demeanor, and the ability to handle a busy schedule. Ideal candidates should have 2+ years of experience in a direct customer-facing role, particularly in dental offices.

Responsibilities

As the Patient Relations Coordinator, you will play a vital role in ensuring that every patient feels valued and informed. Your duties include:

• Answering patient calls
• Scheduling and confirming appointments
• Checking patients in and out
• Verifying insurance benefits
• Collecting payments
• Managing the daily schedule
• Supporting team meetings
• Follow-up on insurance claims
• Posting payments and EOBs
• Cleaning up past-due balances

Requirements

To succeed in this role, you should possess:

• Strong computer skills and quick system learning ability
• Able to multitask in a fast-paced environment
• A professional, positive, and service-focused attitude
• Excellent teamwork and communication skills
• Experience in dental office settings
• Knowledge of insurance verification, payment posting, and EOBs
• Familiarity with dental practice management software

Qualifications

Qualifications for this role include:

• 2+ years of experience in a direct customer-facing role
• Experience in dental offices
• Knowledge of insurance verification, payment posting, and EOBs
• Familiarity with dental practice management software

Skills

Essential skills for this role include:

• Strong computer skills
• Quick learning ability for new systems
• Ability to multitask in a fast-paced environment
• Positive and service-focused attitude
• Teamwork and communication skills
• Experience in dental offices
• Knowledge of insurance verification, payment posting, and EOBs
• Familiarity with dental practice management software

Benefits

We offer comprehensive benefits to ensure your well-being:

• Medical insurance
• Vision insurance
• Life insurance
• Seva Dental coverage for immediate family
• 401(k) retirement plan
• Holiday pay
• Monthly bonus opportunity

Pay

The compensation for this role is competitive and commensurate with experience.

Schedule

The PRC role is full-time, with hours as follows:

• Monday - Tuesday: 7:00 A.M. - 4:00 P.M.
• Wednesday: 8:00 A.M. - 5:00 P.M.
• Thursday: 7:00 A.M. - 4:00 P.M.
• Friday: 8:00 A.M. - 2:00 P.M.