Dental Front Desk Coordinator

About the role

Indianapolis, Indiana Center for Advanced Dentistry is seeking an enthusiastic Full-Time Front Desk Coordinator to oversee front desk activities, assist other areas as needed, provide excellent customer service, manage patient interactions, and ensure efficient workflow.

Location: 8325 S. Emerson Ave. Suite A, Indianapolis, IN 46237

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Schedule appointments and maintain the appointment calendar.
• Answer phone calls and address inquiries or direct them to the appropriate department.
• Verify patient information and insurance details.
• Coordinate and schedule appointments based on dentist availability.
• Send appointment reminders to patients and confirm appointments.
• Handle appointment cancellations and rescheduling.
• Ensure re-care is being booked.
• Follow up with patients on unscheduled treatment plans.
• Maintain accurate patient records and update information as needed.
• Handle patient registration and check-in/check-out processes.
• Process and verify insurance information.
• Collect and record payments for services rendered.
• Oversee and participate in collections of aged receivables.
• Coordinate with dental assistants, hygienists and other staff to ensure seamless patient care.
• Address patient concerns and resolve issues related to appointments, billing, or service.
• Collaborate with dental professionals to handle patient complaints effectively.

Requirements

• Proven experience in a front desk or administrative role, preferably in a dental office.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes.
• Proficient in using dental office software and general office applications.
• High school diploma or equivalent.

Qualifications

• Friendly and professional demeanor with compassion supporting the patient experience.
• Ability to work effectively in a team environment.
• Must be able to lift up to 15-30 pounds at a time.

Benefits

• Full-time employees (30+ hours per week) eligible for medical, dental, vision, and life insurance coverage, plus access to voluntary benefits.
• Full-time employees eligible for paid time off and holiday pay.
• Part-time employees working 16+ hours per week eligible for paid time off.
• All employees may participate in a 401(k) retirement savings plan with company match.

Pay

$22-$25 per hour (based on experience)

Schedule

• Monday: 8:00 AM - 5:00 PM
• Tuesday: 9:00 AM - 5:00 PM
• Wednesday: 9:00 AM - 5:00 PM
• Thursday: 7:00 AM - 4:00 PM