Dental Front Desk Coordinator

Responsibilities

• Oversee daily front office operations.
• Participate in training and onboarding new front desk team members.
• Ensure compliance with all front office policies, procedures, and service standards.
• Provide exceptional customer service and resolve patient questions and concerns.
• Schedule, confirm, and coordinate patient appointments based on provider availability.
• Manage appointment reminders, cancellations, rescheduling, and recall appointments.
• Follow up on unscheduled treatment plans to support case acceptance and schedule utilization.
• Maintain accurate patient records and oversee patient registration, check-in, and check-out processes.
• Verify insurance eligibility and benefits prior to treatment.
• Submit and track insurance claims and follow up on outstanding claims as needed.
• Manage billing, accounts receivable, and collection efforts, including aged receivables.
• Participate in fostering a positive, professional, and patient-focused office environment.

Qualifications

• Previous experience in a dental front desk role required.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Knowledge of dental terminology, procedures, and insurance processes.
• Proficiency with dental practice management software and general office applications.
• High school diploma or equivalent.

Physical Requirements

• Ability to lift up to 15-30 pounds occasionally.

Benefits

• Full-time employees (30+ hours per week) are eligible for medical, dental, vision, and life insurance coverage, as well as access to a variety of voluntary benefits.
• Full-time employees are eligible for paid time off and holiday pay.
• Part-time employees working 16+ hours per week are eligible for paid time off.
• All employees may participate in our 401(k) retirement savings plan, which includes a company match.

Schedule

Monday through Friday
1 Saturday per month

Pay

$22-24/hr