Dental Front Desk Assistant

About the role

Greet and welcome patients as they enter the office to create a great first impression of our team.
Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies.
Utilize Dentrix for patient scheduling and records.
Schedule and confirm appointments for multiple providers in the office.
File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
Post insurance and patient payments and process accounts receivables.
Review treatment plan fees and payment options with patients.
Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team.
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Requirements

Experience working in a fast-paced and customer-centric environment.
Excellent communication and organizational skills.
The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required;
and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.

Qualifications

Minimum qualifications include:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Able to lift up to 15 pounds at times.
• Availability to attend virtual training sessions (or in-person) periodically throughout the year.

Benefits

Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off).

Skills

Regular HIPAA training, aligning with the specific role and responsibilities, will be required;
and the individual will need to protect PHI and maintain data safeguards.

Benefits

Front loaded education and training, providing you the opportunity to develop to your full potential.
Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential.
Access to on-demand Daily Pay.

Wexford Dental Arts LLC

A fast paced and family oriented office with modern equipment and systems.
An office offering a work life balanced schedule of Monday:9:00am-6:00pm, Tuesday-Thursday:8:00am-4:30pm.

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Able to lift up to 15 pounds at times.

Who is Heartland Dental?

The nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices.