Dental Center Registration Desk Clerk - Spanish Bilingual

About the role

The 32BJ Dental Center is growing and is seeking to expand its Dental Center Registration Desk Clerks team. This position reports directly to the Clerical Supervisor.

Responsibilities

• Register Dental Center patients and qualify emergency patients using the Dental Center emergency patient guidelines
• Schedules initial, recall and treatment appointments, and reschedules appointments as necessary
• Checks patients in for their scheduled appointments, verifies patient’s demographics, quotes internal policies and benefits
• Affords assistance with benefit concerns and questions
• Performs monthly patient outreach by contacting members listed on the waitlist platform
• Verifies benefits eligibility and makes notes in the Dental Practice Management system
• Answers incoming calls related to appointments, vendor inquiries, current and future patient inquiries, and internal departmental inquiries
• Confirms appointments for the next day as needed
• Affords assistance with various administrative forms (HIPAA, Minor Consent, Records Release, Radiographs, Referrals, and Attendance, etc…)
• Creates and maintains patient accounts in the Dental Practice Management System and any other required internal systems
• Affords assistance with additional projects or initiatives, resulting from the day-to-day operations
• Releases patients from appointments as needed
• Affords assistance in the release of patient records following an authorized request
• Scans and loads patient documents to their accounts in the Dental Practice Management system
• Utilizes resources available to troubleshoot daily clerical challenges in an efficient and effective manner
• Maintains detailed knowledge of dental benefits to provide plan participants with up to date plan and benefits information in English in Spanish
• Documents daily interactions in the Dental Practice Management system
• All other duties assigned by Clerical Supervisor or other supervisor/manager.

Requirements

• Ability to operate Electronic Dental Record and other telecommunication systems
• Proficient in Microsoft Office applications, with a focus on Excel and Outlook
• Demonstrated ability to manage multiple tasks and priorities efficiently in a fast-paced environment
• Strong organizational skills and proven ability to prioritize tasks
• Experienced in entering, updating, and maintaining data across various systems with precision and strong attention to detail
• Proactive in identifying issues and implementing effective, practical solutions to improve processes and outcomes

Qualifications (Competencies)

• Strong verbal and written communication skills
• Exhibits a deep commitment to delivering exceptional customer service and ensuring patient satisfaction
• Listens attentively to patients and colleagues to accurately assess needs and respond appropriately
• Works effectively with team members to support shared objectives and drive results
• Adjusts quickly to changing priorities, workflows, and environments

Skills

• Ability to operate Electronic Dental Record and other telecommunication systems
• Microsoft Office proficiency, particularly Excel and Outlook
• Strong organizational and prioritization skills
• Data entry and maintenance expertise
• Effective communication and problem-solving abilities

Benefits

• Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium
• Pension Benefit that includes monthly employer contributions
• Retailment Benefit that includes 401K employer contributions
• Professional Coverage/Reimbursement includes Continuing Education (CE) reimbursement, malpractice coverage, and uniform allowance
• Paid Time Off including vacation, personal, CE & sick days
• Federal Paid Holidays – Up to 11 days off with pay

Pay

$20.00 - $22.00 per hour, plus $2,000 annually based on required Spanish fluency.

Schedule

Full-time Schedule consisting of a 35-hour work week.