Dental Case Coordinator

SEARHC Overview

SEARHC is a non-profit health consortium serving the health interests of Southeast Alaska residents. We prioritize the professional advancement of our employees and offer generous benefits including retirement, paid time off, parental leave, health insurance, dental, vision benefits, life insurance, and disability coverage.

Key Essential Functions

• Provides administrative support to the Dental Practice Administrator and Director of Dental Services.
• Manages referrals for dental patients, coordinating pre-operative appointments, travel arrangements, and providing status updates.
• Works with Referral Care Coordinators to facilitate patient referrals within SEARHC, IHS, or external agencies.
• Reviews and completes referral documentation, ensuring all necessary information is included.
• Maintains referral records and tracks patient care outcomes.
• Serves as a primary point of contact for other Case Managers and provides periodic status reports.
• Maintains the SEARHC Dental calendar and updates credentials files for all dental staff.
• Prepares various documents and maintains communication with medical staff and other professionals.

Additional Duties

• Assists in maintaining the SEARHC Dental calendar.
• Ensures all new dental staff complete credentialing packets and maintains accurate records.
• Prepares letters, memos, and other correspondence as needed.
• Supports the preparation of reports and presentations.
• Performs other duties as assigned.

Qualifications

• Associate’s degree in Business Administration or equivalent experience.
• Basic Life Support certification preferred.
• Two years of office/administrative experience.
• Knowledge of Electronic Dental Record software.
• Experience with dental policies and procedures.
• Strong oral and written communication skills.
• Project management skills.
• Ability to address the public professionally and diplomatically.
• Confidentiality and safety compliance.
• Proficiency in Microsoft Office products (Word, Excel, PowerPoint).

Skills

• Strong oral and written communication skills.
• Project management.
• Internet research.
• Addressing the public and others professionally and diplomatically.
• Working independently.
• Maintaining confidentiality.
• Proficient in Microsoft Office Products including Word, Excel, and PowerPoint.

Physical Demands

• Regularly required to talk or hear.
• Frequently required to stand, walk, sit, use hands to finger, handle, or feel, and reach with hands and arms.
• Occasionally required to climb or balance, stoop, kneel, crouch, or crawl.
• Frequent lifting and pushing/pulling up to 25 lbs.

Work Environment

• No exposure to blood, body fluids, or tissues.
• Exposure to controlled temperature environments, both hot and cold.
• No emergency medical care or first aid responsibilities.

Position Information

The position is exempt and offers competitive benefits and a supportive work culture. Employees are expected to comply with safe work rules, report accidents and injuries immediately, and maintain confidentiality.