Dental Assistant

About the Role

We are seeking a dedicated, self-motivated Registered Dental Assistant to join our San Jose Clinic Dental Team at our Midtown Clinic. The ideal candidate is a reliable, detail-oriented professional who works well independently and collaboratively, maintains a polished and professional appearance, and consistently represents the clinic in alignment with our mission, values, and standards. This individual will contribute to efficient care delivery through a combination of clinical support, administrative responsibilities, patient education, and strong interdepartmental communication.

Responsibilities

• Consistently maintain a professional appearance and demeanor that reflects the organization's mission, values, and cultural diversity initiatives.
• Demonstrate excellent customer service and communication skills in all patient and team interactions.
• Protect patient confidentiality and handle all information in accordance with HIPAA regulations.
• Promote a respectful, inclusive, and team-oriented work environment.
• Provide chair-side assistance to dentists & hygienists during procedures, complex treatments, and special tests.
• Prepare operatories for daily patient care by cleaning, sanitizing, and performing basic equipment maintenance.
• Sterilize instruments, prepare dental trays, and ensure adequate supply levels, including distilled water preparation.
• Maintain a clean, organized, and well-equipped clinical environment.
• Record patient medical and dental histories, take and chart vital signs, obtain radiographs, and secure necessary consent forms before treatment.
• Assist with emergency measures for adverse patient events during treatment.
• Reinforce post-treatment care instructions and help explain treatment plans, including patient financial responsibilities.
• Monitor and manage the return of prosthodontic appliances from the lab to ensure timely availability for patient appointments.
• Ensure all clinical documentation is complete and accurately entered into the Electronic Health Record (EHR) and practice management system.
• Understand and adhere to OSHA, HIPAA, and all applicable federal, state, and institutional safety and privacy standards.
• Register and check in patients for appointments in accordance with training and established procedures.
• Verify completion of necessary forms and documentation, providing clear explanation as needed.
• Perform scheduling duties, including appointment creation, confirmation calls & texts, waitlist management, and scheduling future appointments.
• Update and maintain patient account details and eligibility information in the EHR system.
• Accurately process patient payments, reconcile daily cash drawers, and enter payment details into the system.
• Provide professional, courteous support via phone, email, and in-person interactions.
• Triage calls, respond to patient concerns, and route calls appropriately for clinical or emergency needs.
• Manage dental referrals to specialty services, documenting all related actions in the EHR.
• Collaborate as an active member of the Dental Team across Fort Bend and Midtown locations.
• Work with other departments to ensure coordination of care and shared responsibilities.
• Attend team meetings and support departmental and organizational goals.
• Advocate for patients and serve as a liaison across departments to promote access and satisfaction.
• Uphold all clinic policies, procedures, quality assurance, infection control, and safety standards.
• Perform additional related duties as assigned in support of clinic operations and patient care.

Requirements

• High School Diploma or equivalent.
• Graduate of an accredited Dental Assistant program.
• Registered with the Texas Board of Dental Examiners to perform radiographs.
• Minimum of 1 year's experience in chair-side and 4-handed dentistry, including records management and sterilization.
• Hold and maintain current CPR-BLS certification.
• Excellent knowledge of general dentistry procedures.
• Ability to operate computer, copier, and fax machine.
• Experience with Microsoft Office and practice management system software applications.
• Knowledge of standard office policies and procedures.
• Knowledge of insurance and eligibility requirements.
• Effective verbal and written communication skills.
• Effective customer relation skills, working with diverse populations, often in stressful fast-paced environments.
• Organizational skills, multi-tasking, and effective use of time.
• Ability to work independently and use good judgment in work prioritization.
• Ability to complete difficult/complex tasks.
• Ability to follow oral and written instructions.
• Ability to communicate with dental terminology in English and Spanish required.

Physical Requirements

• Ability to sit, stand, bend, and stoop for long periods of time.
• Ability to exert up to 50 pounds of force occasionally/frequently.
• Ability to work in a stressful environment.
• Ability to respond to emergency/crisis situations.
• Exposure to noise.
• Exposure to blood and/or body fluids.