Dental Assistant 2

About the Role

The College of Health Science and Public Health at Eastern Washington University is currently seeking skilled and team-oriented applicants for the Dental Assistant 2 position. This role reports to the Chair of the Dental Hygiene Department and the Operations Manager, performing specialized clerical and technical duties to coordinate and provide patient support services for the EWU Department of Dental Hygiene Clinic. This is a 10-month, fully in-person position requiring onsite presence during regular business operations.

Responsibilities

• Greet and facilitate department visitors, dental clinic patients, service people, vendors, prospective dental hygiene students, and current dental hygiene students.
• Answer telephones, triage patient telephone calls to faculty, students, and staff; obtain necessary information for return calls; take messages from dental patients regarding appointments; facilitate dental patient appointments as directed; communicate with students regarding appropriate telephone messages; take or transfer messages for faculty; respond to inquiries regarding department services; update automated messages regularly.
• Communicate various types of information to patients, referral agencies, departments, physicians, and other university offices.

Required Qualifications

• At least two years’ experience as a dental assistant or other position involving patient contact in a dental clinic setting.
• Must hold a current Expanded Function Dental Assistant (EFDA) and be registered through Washington State Department of Health.
• Must be certified in Basic Life Support (BLS).
• Proficient in MS Word, intermediate to advanced word processing skills.
• Demonstrated interest, ability and/or experience promoting cultural competency, universal accessibility, and/or diversity.
• Maintain a professional appearance and demeanor.
• Demonstrated ability to apply a responsive and flexible approach that is supportive of the needs including universal access of our students, faculty, staff and the public.

Preferred Qualifications

• More than two years of experience as described above.
• Experience with third party billing of dental procedures.
• Demonstrated knowledge of dental terminology.

Pay & Schedule

• Salary range: $43,010 to $49,820 (prorated for 10 months). Starting salary within this range depends on qualifications, education, experience, and skills.
• Work schedule: Mondays through Fridays, 8 AM to 5 PM.
• This position is fully in-person and requires onsite presence during regular business operations.

Benefits

• Comprehensive benefits package including health insurance, disability insurance, and retirement.
• Generous vacation and sick leave accruals.
• 13 paid holidays per year.
• Tuition waiver for employees and eligible family members.
• Discounted EWU sports tickets.
• Full access to campus workout facilities at a minimum fee.
• Free transportation through STA buses.