Denials Management Specialist

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time, Day shift

Responsibilities

• Reviews and appeals denials across all service lines system-wide
• Researches account histories, patient encounters, payer portals, and payment records to determine appropriate appeal strategies
• Evaluates denial types including charge audit, charge capture, authorization, timely filing, and payer policy denials
• Recommends charge corrections and prepares accounts for rebilling as appropriate
• Collaborates with pre-access, patient financial services, revenue integrity, utilization management, and clinical departments to gather supporting documentation
• Provides reports, education, and training on denial trends and recommended remediation strategies
• Educates stakeholders on proper documentation, payer processes, and policies with a denial prevention focus
• Drafts and submits written and verbal appeals using clear, concise terminology
• Researches root causes, collects supporting documentation, and adjusts accounts based on internal and external findings
• Utilizes multiple IT systems to compile comprehensive clinical and financial information for appeals
• Escalates identified claim issues and trends to appropriate leadership or payer contacts
• Performs other duties as assigned

Requirements

• Understanding of revenue cycle processes including charge capture and billing regulations [Required]
• Knowledge of CPT, HCPCS, ICD codes, UB-04 Revenue Codes, and modifiers [Required]
• Ability to navigate the electronic medical record and correlate services to charges [Required]
• Strong critical thinking and problem-solving skills with ability to multi-task and reprioritize in a fast-paced environment [Required]
• Self-starter with ability to work independently with limited day-to-day oversight [Required]
• Strong written communication and grammatical skills [Required]
• Technical proficiency within Patient Accounting systems and applicable vendor technologies for account research [Required]
• Proficiency in Microsoft Suite applications, specifically Excel, Word, and Outlook [Required]
• Ability to navigate payer websites and portals for research purposes [Required]
• Proficiency with Epic EHR system [Preferred]
• Comfort with interpreting payer contractual language [Preferred]
• Experience with medical billing and remittance forms including 835 and 837 files, UB-04 and CMS-1500 forms [Preferred]

Qualifications

• High School Grad or Equiv [Required]
• Bachelors [Preferred]
• 3+ years of denials management or revenue cycle experience [Required]
• 5+ years of denials management or revenue cycle experience [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]

Pay

$19.76 - $36.75 per hour

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.