Demonstrator

About the role

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier. The Role and Why It's Important: Our Demonstrators bring products to life for customers, offering samples, sharing knowledge, and making the shopping experience more engaging and fun. In this role, you'll prepare and present product demonstrations, answer customer questions, and make suggestions that help customers discover new favorites. If you are personable, enthusiastic, and love sharing your passion for great products with others, we'd love to have you on our team.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one
• Prepare product for sampling and offer samples to customers throughout your shift
• Answer customer product-related questions and explain products, making suggestions on preparation and use
• Organize items needed for the demonstration and ensure adequate supplies are available
• Stock supplies needed for the demonstration and keep the work area clean and organized at all times
• Practice proper sanitation procedures throughout your shift
• Answer the telephone promptly and provide friendly, helpful service to customers who call
• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Assist in other areas of the store as needed and take on special projects as assigned
• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines
• Report to work when scheduled and on time

Qualifications

High school diploma or equivalent experience required. Less than six months of similar or related work experience preferred.

Skills

Follow detailed written or verbal instructions and work through tasks with a few concrete variables. Perform simple addition and subtraction, copy figures, and count and record accurately. Engage confidently with customers, offer helpful advice, and make product recommendations in a friendly, professional manner.

Requirements

Physical activity is incidental to the core duties of the role. Occasionally walk the floor or facility to observe operations, staff, or product. Where applicable to the role: ability to occasionally handle product for demonstration purposes. No regular lifting, carrying, or physical exertion required. Accountable and reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Service Managers. Working Environment: This is a fast-paced role in a retail store environment where you will be on your feet throughout your shift. You will have daily exposure to dirt and noise, with occasional potential for electrical hazards. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.