Demand Planning and S&OP Manager

About the role

The successful candidate will own and maintain the demand forecast for assigned categories and channels, strengthen demand planning governance and cadence, and lead the end-to-end S&OP process.

Responsibilities

• Own and maintain the demand forecast for assigned categories and channels, translating merchant strategy, financial targets, product/category plans, and historical trends into a robust forward-looking demand signal.
• Strengthen demand planning governance and cadence, driving cross-functional alignment on key assumptions, risks/opportunities, and decisions with clear documentation and structured sign-offs.
• Partner with Merchandise Planning and Finance to ensure demand projections align to financial targets and performance outlook, including visibility to gaps vs. plan and recommended actions.
• Identify and quantify key forecast drivers (e.g., floorsets, promotions, pricing, channel shifts, product launches, market changes) and translate them into forecast logic, insights, and exception-based actions.
• Ensure feedback loops from Supply Planning inform demand assumptions, incorporating learnings from constraints, lead times, and execution realities into forecast refinement.
• Develop demand scenarios (base/upside/downside) and communicate implications, risks, and recommended actions to MP&A and cross-functional leadership.
• Drive forecast performance management, including forecast accuracy, bias measurement, and root cause analysis, using insights to continuously improve forecast inputs, methods, and outcomes.
• Own and lead the end-to-end S&OP process, including calendar management, meeting orchestration, inputs alignment, and decision documentation across Demand Review, Supply Review, Reconciliation, and Executive S&OP.
• Ensure S&OP forums are decision-driven, with clear agendas, pre-reads, escalation paths, and defined decision rights to drive timely leadership actions.
• Lead Demand & Supply Reconciliation, partnering with Supply Planning to stress-test demand changes against capacity and material constraints and drive tradeoff recommendations (timing, prioritization, service impact, …).
• Collaborate closely with Supply Planning to co-develop demand/supply scenarios, stress-testing demand changes against capacity and material constraints and supporting reconciliation discussions.
• Facilitate Executive S&OP by preparing decision-ready pre-reads, guiding discussion through key tradeoffs and escalations, capturing decisions and actions, and ensuring outcomes are reflected in downstream plans.
• Translate cross-functional decisions into downstream action, ensuring outcomes are reflected in demand plans and provided as input into supply plans, purchasing, and executive reporting.
• Partner with Reporting & Analytics to enhance tools, data visibility, automation, and data quality—improving transparency and reducing manual effort in recurring S&OP cycles.
• Participate in business improvement initiatives focused on strengthening planning governance, information flow, and end-to-end process effectiveness across MP&A and Supply Chain.
• Build and maintain planning templates and tools including forecasting models, assumption trackers, risks/opportunities logs, and executive-ready summaries.
• Develop and publish routine reporting and insights (e.g., forecast changes, variance to plan, key drivers, risks/opportunities, decision log status) for leadership and cross-functional partners.
• Train and coach stakeholders on planning inputs, S&OP expectations, and cadence readiness to improve adoption and quality of inputs over time.
• Maintain audit-ready planning documentation, including version control, assumption history, and clear change rationale.
• Contribute to future-state capability building, including scalable ways of working and support for potential future Demand Planner team expansion.

Requirements

• Bachelor’s degree in business, Supply Chain, Finance, Economics, Statistics, or a related field; advanced degree preferred.
• 7–10+ years of experience in demand planning, S&OP, forecasting, merchandise planning, FP&A, or related planning roles.
• Demonstrated experience leading S&OP processes and cross-functional planning cadences, including executive forum preparation and facilitation.
• Strong proficiency in forecasting methodologies, including trend-based forecasting, seasonality, and scenario planning.
• Prominent ability to work cross-functionally and influence without direct authority; able to facilitate alignment and drive decisions through ambiguity.
• Advanced Excel skills; experience with planning tools (e.g., Anaplan, o9, Blue Yonder, Kinaxis, SAP IBP) is a plus.
• Experience with reporting/visualization tools such as MicroStrategy (or similar BI tools) is preferred.
• Strong business acumen with ability to connect demand/supply decisions to business outcomes (revenue, margin, service, inventory, capacity).
• Excellent written and verbal communication skills; able to present clearly to executive and non-executive audiences.
• Retail and/or apparel experience strongly preferred, particularly in environments with high variability, condensed calendars, and frequent assortment change.

Qualifications

• Qualified candidates must be authorized for employment in the United States.

Skills

• Strategic thinking and problem-solving skills.
• Strong analytical and quantitative skills.
• Effective communication and collaboration abilities.
• Ability to manage multiple projects and priorities simultaneously.
• Experience with planning tools and software.

Benefits

Victoria’s Secret & Co. offers a range of benefits, including:

• Paid parental leave to bond with your new addition
• 401(k) savings plan with company match
• Merit increases and performance bonuses
• On-the-spot recognition and rewards for a job well done
• Employee stock purchase program
• Mercandise discounts
• Medical, dental, vision, and pharmacy coverage
• Tuition reimbursement
• Commuter benefits

Pay

Pay Range: $112,700.00 – $153,720.00

Schedule

Hybrid