Demand Planner - Factory Service Parts
About the role
The Demand Planner – Factory Service Parts is responsible for driving performance, efficiency, and strategic growth in Lennox's parts business. This role oversees PIPO processes, inventory management, and demand planning to ensure meeting customer demand while optimizing resources.
Responsibilities
Develop and maintain statistical forecasts for service parts using advanced statistical models.
Incorporate product life cycle curves, seasonality, and intermittent demand patterns into forecasting.
Maintain forecast accuracy and continuously improve models and improve forecast BIAS/MAPE Reliability.
Analyze failure rates and usage patterns to predict spare parts demand.
Understand attachment rates of parts to OEM assemblies and final products.
Collaborate with engineering and reliability teams to integrate failure data into planning.
Determine safety stock and reorder points based on service level targets and lead times.
Manage end-of-life and obsolescence planning for parts.
Work closely with procurement, supply chain, and service operations to align demand plans.
Support new product introductions and service readiness planning.
Provide regular reports on forecast accuracy, inventory health, and service level performance.
Use ERP and planning tools (SAP, IBP, Oracle, or similar) for data analysis and execution.
Requirements
Education: Bachelor’s degree in Supply Chain, Business, Statistics, or a related field (Master’s degree preferred).
Experience: 3 -5 years of experience in demand planning, forecasting, or supply chain management, preferably in a manufacturing operation.
Technical Skills: Proficiency with demand planning software, statistical forecasting tools, and data visualization software (e.g., Excel, SAP IBP, Tableau).
Analytical Skills: Strong problem-solving abilities and experience with statistical or machine learning techniques in demand forecasting.
What We Are Looking For
Experience improving forecast accuracy, inventory turnover, and OTIF performance
Ability to influence cross-functional stakeholders and present insights to leadership
Proven track record of turning complex data into clear, actionable recommendations
Location
West Columbia, SC (This position is 100% onsite, requiring attendance in the office 5 days a week, Monday-Friday.)
Pay
This is a salaried exempt role. The starting salary range for this role and market is between $64,000-$84,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate.
Benefits
Tuition reimbursement
Medical, dental, and vision insurance
Prescription drug coverage
401(k) retirement plan
Short-term disability insurance
8 weeks paid birthing leave
2 weeks paid bonding leave
Life and long-term disability insurance
Our Culture
At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions.
Disclaimers
The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.