DELMIAWorks (IQMS) Support Engineer

Responsibilities

• Serve as the first point of contact for clients seeking technical assistance with DELMIAWorks ERP.
• Respond to customer inquiries via phone, email, and ticketing system, providing prompt and accurate solutions.
• Troubleshoot and diagnose software problems, escalating unresolved issues to the appropriate technical teams for further investigation and resolution.
• Document customer interactions, issues, and resolutions in our support database, ensuring accurate and thorough records are maintained.
• Provide proactive support and guidance to clients, including software updates, patches, and best practices for system optimization.

Qualifications

• Bachelor's degree in Business, Information Technology, or a related field.
• Proven experience in a technical support role, preferably providing support for ERP or similar enterprise software applications.
• Strong problem-solving skills and the ability to troubleshoot complex technical issues effectively.
• Excellent communication and interpersonal skills, with the ability to convey technical information clearly and concisely to clients of varying technical backgrounds.
• Familiarity with SQL databases and ERP systems is a plus.
• Customer-focused mindset with a passion for delivering exceptional service and support.
• Ability to work independently and collaboratively in a fast-paced environment.

About the role

Role As a DELMIAWorks Support Engineer focused on first-level support for DELMIAWorks ERP, you will play a crucial role in ensuring our clients receive timely assistance and resolution to their software-related inquiries.

Pay

Compensation & Benefits BrainSurf provides casual work environment, competitive salary, annual bonus, company outings, health/dental insurance, 401k, and 15 Personal Days per year to start.

Schedule

Not specified

Benefits

Not specified