Delivery Trainer, RSR

About the role

This is a full-time, permanent position. As part of your onboarding, you'll participate in a comprehensive 5-week paid training program at one of our operating sites, which may be located 50+ miles from your permanent work location. All travel accommodations for training will be booked and paid for by Amazon Elevate Delivery Excellence: Transform Driver Training and Customer Satisfaction.

Elevate Customer Experiences in Rural Delivery Operations

A Day in the Life

Your day will be dynamic and impactful, focused on creating comprehensive training experiences that set delivery associates up for success. You'll lead engaging training sessions, conduct hands-on drive-alongs, and provide personalized coaching that helps drivers develop critical skills and confidence.

About the Team

Our Rural Super Rural (RSR) team is a passionate group dedicated to pushing the boundaries of delivery innovation. We're not just delivering packages; we're connecting communities and creating meaningful customer experiences. Our team thrives on collaboration, continuous improvement, and the challenge of serving customers in remote locations.

Key Job Responsibilities

• Facilitate comprehensive daily training classes for delivery associates, including in-station instruction and practical drive-along experiences
• Develop and implement training programs that emphasize safety, quality, and operational excellence
• Collaborate with operations teams to coordinate and measure training effectiveness
• Provide detailed performance tracking and identify opportunities for skill enhancement
• Serve as a knowledgeable resource for driver training-related questions and support

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required
• Valid and active driver's license
• Are 21 years of age or older
• Eligible to drive in accordance with DOT requirements
• Must be able to obtain and maintain a Driver Qualification File
• Authorized to work in the United States

Preferred Qualifications

• Associate’s or Bachelor’s Degree, and/or prior Amazon experience
• Ability to communicate effectively (written and verbal) across various levels of an organization
• History of meeting/exceeding departmental goals
• Experience leading teams
• Demonstrates problem solving and analytical skills
• Capable of providing direction to team members using independent judgment
• Organization and time management skills
• Experience delivering training both to individuals and groups
• 2+ years of professional driving experience
• Bachelor’s Degree or 2+ years Amazon experience
• Knowledge of instructional theories: adult learning, on the job learning, knowledge management theories, virtual and classroom instruction
• Strong organizational, interpersonal, and communication skills
• Proven ability to deal with ambiguity and competing priorities

Pay

The starting pay for this position is listed below including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location.