Delivery Station Site Supervisor (Operations Supervisor)

Jitsu is an expedited urban last-mile delivery service, providing customers with a superior same and next day delivery experience. Jitsu leverages purpose-built modern technology and a gig driver fleet to drive transformative outcomes that catalyze customers’ brand growth. Logistics teams can now provide a differentiated delivery experience at a competitive cost, overcoming the limitations of legacy delivery providers. Jitsu operates in major U.S. metro urban areas across the U.S, enabling high-volume shippers to consistently cater to the rising needs and expectations of their customers.

About the role

The Site Supervisor is the number two to the Operations Manager (Site Leader) and serves as the primary floor leader for daily sort and outbound operations. Reporting directly to the Operations Manager, you will be responsible for executing the Labor and Operations plan, leading a team of rotating hourly associates and leads, and ensuring Safety, Quality, and Cost standards are met on every shift. This is a hands-on leadership role that requires strong floor presence, operational discipline, and the ability to step in and run the site independently when needed.

Responsibilities

• Safety: In collaboration with the Operations Manager, design and implement safety standards and procedures for the market. Ensure Personal Protective Equipment (PPE) availability for all personnel. Train and enforce company safety standards with hourly personnel. Champion OSHA compliance and a safety-first culture across your team.
• Outbound: Manage the warehouse outbound process. Ensure packages are sent out for delivery each operating day according to company schedule requirements. Achieve Safety, Quality, and Cost metrics and lead continuous improvement initiatives.
• Sortation: Manage the warehouse sortation process. Ensure packages are sorted for delivery accurately and efficiently. Achieve Safety, Quality, and Cost metrics and lead continuous improvement initiatives.
• Team Management: Train, lead, mentor, and develop a team