Delivery Station Customer Service Associate, DSL

About the role

At Amazon, our mission is to be Earth’s most customer-centric company. This role involves improving the customer experience by providing in-station real-time, hands-on support to ensure customers receive their packages on time, as promised.

Responsibilities

• Communicate with customers directly in-person, via phone, and email
• Empathize with and prioritize customer needs
• Hold company values and respect every customer
• Resolve issues and set appropriate expectations with customers
• Clearly understand and respond appropriately to customer issues
• Make quick and effective decisions on behalf of the customer
• Work a flexible Full-Time schedule
• Perform tasks such as carrying, lifting, pushing, and pulling up to 49 pounds; standing and walking for up to 12 hours; and working in noisy, temperature-controlled environments

Qualifications

• High school diploma or equivalent
• Experience in Customer Service
• Experience working with computers and Microsoft Office (Outlook, Word, Excel)
• Experience prioritizing and managing time effectively in dynamic environments
• Familiarity with multiple web browsers, database searching, and instant messaging tools

Benefits

Amazon offers a comprehensive benefits package including EAP, Mental Health Support, Medical Advice Line, and 401(k) matching. For more details, visit this link.