Delivery Station Customer Service Associate, DSL

About the role

At Amazon, our mission is to be Earth’s most customer-centric company. This role involves improving the customer experience by providing in-station real-time, hands-on support to ensure customers receive their packages on time, as promised.

Responsibilities

• Communicate with customers directly in-person, via phone, and email
• Empathize with and prioritize customer needs
• Hold company values and respect every customer
• Resolve issues and set appropriate expectations with customers
• Clearly understand and respond appropriately to customer issues
• Make quick and effective decisions on behalf of the customer
• Work a flexible Full-Time schedule
• Carry, lift, push and pull up to 49 pounds
• Frequently push, pull, squat, bend and reach
• Stand and walk during shifts lasting up to 12 hours
• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

Requirements

• High school or equivalent
• Experience in Customer Service
• Experience working with computers and Microsoft Office (including Outlook, Word, and Excel)
• Experience prioritizing and managing time effectively in dynamic environments
• Familiarity with multiple web browsers, data base searching, and instant messenger tools
• Basic computer skills
• Ability to work independently and as part of a team
• Strong problem-solving and decision-making skills

Qualifications

• Bachelor's degree or equivalent
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience with written and verbal communication and presentation
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Skills

• Customer service skills
• Communication skills
• Problem-solving skills
• Time management skills
• Computer skills

Benefits

Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching, and more. For more information, visit https://hiring.amazon.com/why-amazon/benefits.

Pay

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.

Schedule

Full-Time (40+ hours per week)