Delivery Station Customer Service Associate, DSL

About the role

At Amazon, our mission is to be Earth’s most customer‑centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best‑in‑class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to work with smart, passionate people who are building new products and services every day on behalf of our customers.

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in‑station, real‑time, hands‑on support to ensure customers receive their packages on time, as promised. The role also helps connect customers with experts who can provide the most accurate and up‑to‑date information about their packages. The work goes beyond fulfilling and delivering orders—it’s about making sure we put smiles on customers’ faces.

A day in the life: You’ll be based at one of our last‑mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with warehouse associates, delivery partners, and customers when they need guidance. When a customer needs to res