Delivery Station Customer Service Assoc - FT(40 Hours) - DSM4 - W Sacramento, CA

About the role

As a Delivery Station Liaison, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it's making sure we put smiles on customer's faces.

Responsibilities

• Managing difficult customer situations while using empathy through phone and email
• Responding promptly and prioritizing customer needs
• Soliciting customer feedback to improve customer experience
• Analyzing data; using stories and experience to complement data; willing to seek out and develop work flows and procedures
• Looking for ways to improve and promote quality; demonstrating accuracy and thoroughness while meeting established deadlines
• Using problem solving skills to identify and resolve customer facing issues in a timely manner
• Gathering and analyzing information skillfully to develop alternative solutions
• Effectively communicating; listening and getting clarification; focusing on solving customer needs, maintaining confidentiality and following policies and procedures
• Balancing team and individual responsibilities; exhibiting objectivity and openness to others' views; giving and receiving feedback; contributing to building a positive team environment; commitments to goals and objectives; supporting team's efforts to succeed
• Treating people with respect; inspiring the trust of others; supporting organizational values and goals with integrity
• Supporting affirmative action and respecting diversity
• Carrying, lifting, pushing and pulling up to 49 pounds
• Standing, kneeling, crouching, and/or stretching during shifts up to 12 hours long
• Working in a warehouse production environment where noise level and temperatures vary (personal protective equipment provided)

Basic Qualifications

• High School or equivalent diploma
• Previous experience in Customer Service
• Ability to effectively prioritize work time to ensure efficiency
• Experience with Windows Operating Systems and Microsoft Outlook
• Familiarity with multiple web browsers, database searching and instant messenger tools

Preferred Qualifications

• Bachelor Degree or equivalent work-related experience
• Proficiency in verbal and written communication skills
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators

Pay & Schedule

Pay Rate: $20.20/hour
Schedule: Sunday-Thursday 11:00AM-8:00PM