Delivery Station Customer Service Assoc - FT (40 Hours) - DMP1 - Maple Grove, MN

About the role

At Amazon, you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised.

Responsibilities

• Managing difficult customer situations while using empathy through phone and email
• Responding promptly and prioritizing customer needs
• Soliciting customer feedback to improve customer experience
• Analyzing data
• Using stories and experience to complement data
• Willing to seek out and develop work flows and procedures
• Looking for ways to improve and promote quality
• Demonstrating accuracy and thoroughness while meeting established deadlines
• Using Problem Solving skills to identify and resolve customer facing issues in a timely manner
• Gathering and analyzing information skillfully to develop alternative solutions
• Effectively communicating
• Listening and getting clarification
• Focusing on solving customer needs, maintaining confidentiality and following policies and procedures
• Balancing team and individual responsibilities
• Exhibiting objectivity and openness to others' views
• Giving and receiving feedback
• Contributing to building a positive team environment
• Commitments to goals and objectives
• Supporting team’s efforts to succeed
• Treating people with respect
• Inspiring the trust of others
• Supporting organizational values and goals with integrity

Requirements

• Basic Qualifications: High School or equivalent diploma, Previous experience in Customer Service, Ability to effectively prioritize work time to ensure efficiency, Experience with Windows Operating Systems and Microsoft Outlook, Familiarity with multiple web browsers, data base searching and instant messenger tools
• Preferred Qualifications: Bachelor Degree or equivalent work-related experience, Proficiency in verbal and written communication skills, Experience in understanding performance metrics and developing them to measure progress against key performance indicators

Qualifications

• Carrying, lifting, pushing and pulling up to 49 pounds
• Standing, kneeling, crouching, and/or stretching during shifts up to 12 hours long
• Working in a warehouse production environment where noise level and temperatures vary (personal protective equipment provided)

Skills

• Problem Solving skills
• Effective communication
• Customer service skills
• Data analysis
• Storytelling
• Work flow development
• Quality improvement

Benefits

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Pay

$21.45/hour

Schedule

Tuesday-Saturday 11:00AM-8:00PM