Delivery Specialist - Oklahoma City, OK

About the role

At TireHub we move more than tires – we move businesses forward, support communities, and help keep America rolling. Behind it all are our people, called Hubbers, who play a role in something bigger than themselves. The Delivery Specialist (DS) services customers by delivering tires to existing customers not easily serviced from TireHub Logistics Centers (TLCs). The DS collaborates with their TLC Leader or Area Operations Leader (AOL) and Customer Service Specialist to maintain and enhance customer relationships.

Responsibilities

• Communicate effectively with customers and TLCs to coordinate inventory requirements based on customer requests, new or special tire inventory, and current market trends.
• Conduct daily route deliveries and visits to customers, building rapport with key decision makers, ensuring quality standards, and proactively solving customer concerns.
• Load, unload, inspect, and record tires on TireHub vehicles for delivery to and from customers.
• Verify the accuracy of tire selection, packing, weighting, marking, and counting for customer orders.
• Perform necessary counting, tallying, and documentation of inventory control.
• Ensure adherence to safety protocols during tire handling, including proper loading, unloading, stacking, and restacking.
• Maintain assigned vehicle in good mechanical condition and ensure safe operation of TireHub vehicles.
• Conduct pre-trip vehicle inspections at the beginning of each workday and promptly report any operational issues or mechanical defects.
• Participate in and maintain ongoing training requirements through in-class, in-person, or computer-based learning modules.
• Complete all necessary driver and vehicle maintenance logs regularly.
• Ensure compliance with all TireHub policies and procedures, as well as Federal Motor Carrier Safety Administration (FMCSA) regulations.
• Record all working hours accurately and review/approve weekly timesheet by close of business on the final day worked each week.
• Notify TLC Leader/AOL of any timesheet errors or discrepancies for daily correction.
• Acknowledge and collect data on customer account issues and service concerns, escalating immediately to the customer service team/TLC Leader/AOL for resolution.
• Collect Proof of Delivery (POD) from customers.
• Collect payments from customers for merchandise delivered on a Cash on Delivery (COD) basis.
• Complete other tasks assigned by manager or leadership.

Role specifics breakdown: Delivery Service (up to 85%), Vehicle Maintenance (5%), Customer Service (5%), Other assigned tasks (up to 5%). Adjustments to these allocations are made as business needs evolve.

Requirements

• High School Diploma or equivalent.
• 1 year of general work experience.
• Valid driver’s license.
• At least 3 years of driving history with a valid driver’s license (does not include driver’s permit).
• Must be 21 years old or older.
• Demonstrate excellent interpersonal, customer service, and communication (written and verbal) skills.
• Ability to load/unload outbound inventory accurately and efficiently in delivery vehicles.
• Ability to safely drive TireHub vehicles to distribute tires to customer locations.
• Multitask in a fast-paced environment.
• Follow traffic rules and regulations.
• Depending on location, may be required to qualify and maintain a commercial motor vehicle (CMV) medical card.
• Work independently and as part of a team.
• Familiarity with Manifest, GPS, and Navigation systems.
• Must be able to maintain a forklift certification.
• Good mathematical skills.
• Excellent organizational skills.

Skills

• Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Manages Ambiguity: Operating effectively, even when things are not certain, or the way forward is not clear.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.

Benefits

• Paid weekly on Fridays.
• Premium-Free Hubber Health Insurance.
• TireHub funded Health Savings Account.
• Additional benefit options including TireHub paid short/long term disability and life insurance benefits.
• Paid vacation and holidays plus your birthday off.
• Parental leave programs.
• 401k with TireHub match to build your financial future.
• Uniform program.
• Access to tire discounts, perks, and more.

Pay

Starting wage of $22.00 per hour.

Schedule

Monday through Saturday – fluctuating day shift hours.

Working Conditions

• Required to lift, pull, push, and/or move tires/inventory (up to 50 lbs. or greater with or without mechanical assistance following standard operating and safety procedures).
• Regularly required to stand, sit, walk, kneel, bend, crawl, climb, and balance.
• Assist in moving, lifting, and placement of advertising displays.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Exposed to moving mechanical parts and outside weather conditions.
• Moderate noise level in the work environment.
• Work Monday-Saturday during operations business hours.
• A company-provided van will be assigned for work-related purposes and may be required to park the vehicle at their residence when not in use.
• Must ensure a secure and appropriate space for parking the vehicle.
• Must not exceed 400 pounds in weight or 6 feet 3 inches in height to meet physical compatibility with equipment and safety restraints (reasonable accommodations reviewed in accordance with ADA and relevant laws).