Delivery Specialist- Frederick, MD

About the role

The Delivery Specialist (DS) is responsible for servicing customers based on their orders, by delivering tires to existing customers that are not readily/easily serviced from TireHub Logistics Centers (TLCs). The DS will collaborate with their TLC Leader or Area Operations Leader (AOL) and Customer Service Specialist to maintain and enhance these customer relationships. The DS must effectively service all existing assigned customers.

Responsibilities

• Delivery Service (up to 85%): Coordinates inventory requirements with leadership, inventory, and customer requests, new or special tire inventory, and current market trends.
• Vehicle Maintenance (5%): Conducts pre-trip vehicle inspections at the beginning of each workday and promptly reports any operational issues or mechanical defects to TLC Leadership or designated employee.
• Customer Service (5%): Acknowledges and collects data on customer account issues and service concerns, escalates immediately to the customer service team/TLC Leader/AOL of issues for a resolution.
• Other assigned tasks (up to 5%): Completes other tasks assigned by manager or another member of leadership, completes all the necessary driver and vehicle maintenance logs, and ensures compliance with all TireHub policies and procedures, as well as Federal Motor Carrier Safety Administration (FMCSA).

Requirements

• High School Diploma or equivalent.
• 1 year of general work experience.
• A valid driver's license.
• At least 3 years of driving history, with a valid driver’s license (does not include driver’s permit).
• Must be 21 years old or older.

Qualifications

• Demonstrate excellent interpersonal, customer service, communication (written and verbal) skills.
• Ability to load/unload outbound inventory accurately and efficiently in delivery vehicles.
• Ability to safely drive TireHub vehicles to deliver tires to customer locations.
• Multitask in a fast-paced environment.
• Follow traffic rules and regulations by safely driving TireHub vehicles to deliver tires to customer locations.
• Depends on location, may be required to qualify and maintain a commercial motor vehicle (CMV) medical card.
• Work independently and as part of a team.
• Familiarity with Manifest, GPS, and Navigation systems.
• Must be able to maintain a forklift certification.
• Must be able to maintain a valid driver’s license.
• Good mathematical skills.
• Excellent Organizational skills.

Skills

• Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Manages Ambiguity: Operating effectively, even when things are not certain, or the way forward is not clear.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.

Benefits

• Premium-Free Hubber Health Insurance
• TireHub funded Health Savings Account
• Additional benefit options including TireHub paid short/long term disability and life insurance benefits
• Paid vacation and holidays
• PLUS your birthday off!
• Parental leave programs
• Build your financial future with 401k including TireHub match
• Uniform program
• Access to tire discounts, perks, and so much more!

Pay

$23.20 per hour

Schedule

Monday through Saturday - Fluctuating day shift hours