Delivery Service Supervisor

About the Role

This is an Operations position responsible for supervising and directing the activities associated with delivery, including collaborative direction to delivery supervisory staff, specific direction to drivers, routing, safety, and compliance.

Responsibilities

• Supervises the daily work and safety of delivery associates, including adherence to standard operating procedures, planned routes, and providing safe and efficient customer service.
• Analyzes live and historical data to ensure accuracy for maintaining optimal delivery plans and on-time customer service.
• Supervises labor hours and directs labor activities to stay within budget.
• Recommends work schedules including stop changes, classification changes, customer open/close times, and window expectations; provides recommendations to the appropriate person for necessary changes.
• Supervises the proper selection and utilization of company assets in support of the delivery department.
• Coordinates required repairs with proper departments as necessary.
• Reviews delivery productivity reporting for appropriate supervisor review and determination.
• Suggests efficiency ideas, cost reduction measures, and assists with the implementation of delivery changes.
• Interprets, trains, and consistently applies company policies, protocols, and procedures, including food safety, DOT (Department of Transportation), record keeping, performance expectations, and safe work methods.
• Communicates with Sales Management and Marketing Associates via email and maintains current communications board data to collaboratively resolve customer or delivery opportunities or issues.
• Communicates proactively with drivers and directs activities to ensure successful adherence to daily delivery schedules, departmental performance goals, and overtime objectives.
• Coordinates efforts with Transportation Road Supervisors and Safety Trainer to ensure consistent training, conducting associate observations, updating preferred work methods, timely accident investigations, and routine safety inspections.
• Makes recommendations for disciplinary action and/or behavior modification based on a consistent review of performance data metrics.
• Proficient keyboarding and utilization of canned reporting.
• Creates specific ad hoc reports to identify areas for improvement.
• Proficient in Microsoft Office suite, including Excel, Word, PowerPoint, as well as numerous variants.

Requirements

• High school diploma or general education degree (GED).
• Two or four-year college degree in Business Management, Supply Chain Management, or similar major preferred.
• One to three years of related experience and/or training; or equivalent combination of education and related experience.
• Working knowledge of Federal Motor Carrier Safety Regulations.
• Complete a Sysco-approved defensive driving program.
• HazMat certification preferred.

Skills

• Ability to successfully engage and lead individual and team discussions and meetings.
• Capable of working with peers and associates from other departments, operating companies, and Corporate in a proactive and constructive manner.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to apply all relevant policies in a consistent, timely, and objective manner.
• Ability to work in a disciplined manner and comply with established procedures, practices, and local, state, and federal regulations.
• Ability to manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues.
• Demonstrates skill in making independent decisions in support of company policies and procedures in a timely manner.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Demonstrates knowledge of spreadsheet software and word processing software; ability to learn Sysco technology software and programs.
• Excellent computer skills.
• Ability to read, comprehend, write, and speak English.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Physical Demands

• Regularly required to sit, stand, walk, and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
• Frequently required to sit and reach with hands and arms.
• Occasionally required to lift and/or move up to 20 pounds.