Delivery Operations Manager

Job Responsibilities

• Prioritization: Work with Master Scheduler to ensure:
• Step Van priorities are accurate and clearly communicated to the HPC team to ensure on time deliveries to customers and dealers.
• Chassis priorities are accurate and clearly communicated to the HPC team to ensure on time deliveries to the upfitters.
• Generate a weekly report comparing What was Supposed to Ship vs. What was Actually Shipped.
• Pilot Rework Alignment: Pilot rework activities must be executed at both the chassis and step-van levels.
• Ensure required parts and materials are available to support all planned rework activities.
• Accurately document, track, and verify completion of all rework actions.
• Engage Engineering when rework cannot be completed as specified, and evaluate, document, and approve appropriate deviations or alternative dispositions.
• Oversee inventory control to ensure Service Parts are allocated correctly (consumed on the designated VIN).
• Quality Assurance: Ensure all chassis and step-van are delivered in accordance with customer requirements.
• Become an expert on product configurations to ensure step vans and chassis are delivered to the correct specification.
• Confirm all paperwork and inspection checklists are in place before a step van is delivered to a customer or dealer.

Required Skills

• Five years+ experience in project or program management.
• A background in automotive is a plus with a basic understanding of medium duty commercial trucks.
• Eagerness to learn electrification of an automotive stripped chassis.
• Exceptional communication and interpersonal skills to effectively extract information from the cross functional team: sales, production, quality and logistics team.
• Foster accountability across the cross functional team.
• High attention to detail for establishing strict document control protocols.
• Computer savvy with a proficiency in Google Workspace, including Google Docs and Google Sheets.
• Fluent in English (written and spoken)