Delivery Manager

About the role

The Delivery Manager (DM) supports delivery of Medicaid and CHIP IT initiatives by ensuring alignment to product vision and established roadmaps. This role partners with business stakeholders and IT vendors to ensure systems meet agency technology standards, contractual obligations, and program objectives.

Responsibilities

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Supports analysis and assists with the creation of documentation necessary for ticket triage and coordination to develop a product backlog with all appropriate HHSC stakeholders.
• Supports delivery, as necessary to ensure alignment with the committed to objectives.
• Provides analysis and documentation support on the IT component of product backlogs with emphasis on documentation of risk factors, dependencies, enablers and documents the associated mitigation strategies.
• Participates in coordination efforts with vendor discovery support team to provide necessary input to help refine features and tickets as necessary, to provide technical feedback, to support the definition of enabler stories, develop wireframes, POCs, and support the HHSC Systems Architect to develop the architectural runway.
• Provides mentoring, consultation, documentation, and direction to other areas of Medicaid and CHIP Applications with regards to implementation within all Medicaid and CHIP systems.
• Provides quality-assurance-related consultation to, or oversight of, product enhancements, assignments, or special initiatives.

Requirements

Experience working with Texas Medicaid/CHIP programs required. Three (3) or more years of experience is required in the areas of customer relationship, product management, product development, product ownership, project management, leading technical initiatives, systems analysis, business analysis, policy analysis, program support, business process analysis, or legislative bill analysis. A minimum of 2 years equivalent (60 credit hours) from an accredited college or university with major coursework in business, communications, computer science, computer information systems, management information systems, or another business or IT related field is preferred. Prior experience working with external vendors preferred. Prior experience with Agile principles preferred.

Qualifications

Advanced knowledge of multiple computer-based systems, information technology management, and systems development methodologies including programming languages, systems analysis, and system testing. Knowledge of Medicaid and/or CHIP Program and Policy. Knowledge of product backlog management. Knowledge of the capabilities and limitations of computer systems and of the techniques used in automated systems. Knowledge of computer hardware and software. Knowledge of computer operating systems. Skill in ensuring systems meet business requirements. Skill in coordinating and solving problems. Skill in communicating effectively both verbally and in writing with technical and non-technical staff. Skill in stakeholder engagement. Skill in reviewing technical requirements and ensuring vendor is using best practices and technology. Skill in Product Management. Skill in Agile Methodology.

Skills

• Problem solving using various techniques and approaches.
• Scaled Agile Framework (SAFe) Product Owner Product Manager (POPM) Certification preferred.

Benefits

The comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Pay

The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

Schedule

This position operates with minimal supervision and requires strong initiative, collaboration, and independent judgment.