Delivery Manager
About Nexus
NexusOne is the converged data platform for the AI era. Composable by design, built on an open-source foundation, and AI-native from the ground up, NexusOne enables enterprises to bring their existing stack along and give AI agents full context across the estate. NexusOne's CEO, Anu Jain, describes it as turning the "ball of yarn" of data integrations into a unified engine—less like assembling car parts, more like buying the car ready to drive. With 85+ open-source tools pre-integrated, AI-native automations that deploy and self-heal the stack without human toil, and forward-deployed engineers building shoulder-to-shoulder with customer teams, NexusOne is transforming the way modern software is developed.
Role Summary
This role is the delivery and technical operations owner for a portfolio of NexusOne's strategic accounts. You are responsible for the entire lifecycle of the engagement, from understanding the customer's business problem to driving the solution to success. Your focus is on ensuring that the customer wins, managing the P&L, and maintaining strong relationships with key executives.
What You'll Own
Account Ownership, Delivery, and Gross Margin: Portfolio of 2–4 strategic accounts, $5–10M each in delivery / managed services revenue. Manage the unit economics, scope discipline, and hero-engineer attrition risk. Drive against deliverables AND against gross margin; surface risk on both before it's a number on the dashboard. Maintain the customer-side executive relationship.
Program & Delivery Operations: Stand up the delivery program on day 1 of a new engagement, including roadmap, milestones, dependencies, governance, and communication cadence. Run the weekly operating rhythm, including internal stand-ups, customer syncs, exec readouts, and escalation reviews. Design how these artifacts are used for your portfolio, not inherit a template someone else built.
Solution Delivery: Own the bidirectional translation between the customer's business problem and NexusOne's engineering reality. Surface the right requirements into the org, surface engineering trade-offs back to the customer, without distorting either side. Hold the line on technical commitments and build the documentation surface for each engagement.
Customer Health & Outcomes: Define what "winning" looks like for each customer in writing within the first 60 days of an engagement. Instrument the customer health signal that catches problems 60 days before they become escalations. Conduct quarterly business reviews that the customer's exec team treats as the most useful meeting of the quarter. Convert customer pain back into product roadmap input and close the loop when it lands.
Commercial Partnership: Partner with the CRO on expansion conversations. Write the renewal narrative and build the function. Influence the operating model between Forward Engineering, the MSO function, and Sales.
Qualifications
5–8 years in a customer-facing solution delivery, consulting, or forward-deployed role: Forward Deployed Engineer, Engagement Manager (consulting or product), Solutions Architect with delivery scope, Strategic-Level Technical Account Manager, Customer Engineering Lead, Implementation Lead, or equivalent.
Operationally rigorous. Strong track record of delivering against customer needs—outcome-shaped, not activity-shaped.
Has personally owned a customer's outcome end-to-end at an enterprise account—no just "contributed to" or "supported."
Communicates with precision across levels. Same person can hold the engineer's whiteboard conversation, the VP-level steering committee, and the C-suite QBR without changing who they are—only the register.
Bidirectional translator. Has owned the act of translating customer requirements into something the engineering org can actually build, and engineering trade-offs into something the customer's exec team can actually decide on.
Problem ownership mindset. Reflex when something breaks is to own it until it's not, regardless of whose "job" it is.
Consulting EM intrinsics paired with founding mindset. Carries the structural muscle of a top-tier consulting engagement manager (McKinsey / BCG / Bain / Palantir lineage) and the entrepreneurial streak of a founder—builds the playbook rather than follows one.
Has worked inside a startup or scale-up engineering organization (Series A through D)—knows what it looks like to operate when the org chart is still being drawn.
Fluent enough technically to read an architecture doc, ask the right questions, and not need a translator in an engineering room. Data, cloud, or platform infrastructure background strongly preferred.
Runs modern program tooling—Linear and Notion specifically, or has switched to them from Jira/Asana/Confluence and can articulate why.
Strong written communication. Status updates that move decisions. Postmortems people read. Memos that change minds.
High agency. Will close their own loops, will not wait for someone else to define the playbook, will push back constructively when the company is wrong.
Strong Differentiators
Has worked at Palantir (FDE), Anthropic / OpenAI (FDE / Solutions), Databricks (Field Eng / CE), Stripe (Implementation / Solutions), Ramp / Mercury (Solutions), Scale AI (FDE), or a comparable forward-deployed environment.
Carried direct gross margin or P&L responsibility on accounts—no just hit milestones.
Has an engineering background somewhere in their history (CS degree, eng IC role, or a credible technical foundation built on the job).
Why You’ll Love Working at Nexus
A collaborative team culture built on curiosity and respect.
Challenging work where your contributions clearly matter.
Leadership team that invests in learning and development.
The opportunity to work at the intersection of cloud, data, and AI innovation.
Ready to Apply?
If this role sounds like a great fit—or even close to one—we’d love to hear from you. We know that no candidate checks every single box, and we’re excited to meet people who bring curiosity, talent, and a desire to build meaningful work together.