Delivery Lead

About the role

TEKsystems Global Services (TGS) delivers cloud, data, and customer experience solutions through partnerships with leading technology platforms. The Delivery Lead supports the TGS Capacity Services organization by managing operational activities outside of sales and business development, including consultant management, reporting, metrics, and issue resolution. This role is primarily responsible for overall account management and supervision of the team assembled to service the account, with effective communication across contractors, candidates, customers, and internal partners.

Responsibilities

• Understand customer expectations and technical requirements for work to be delivered (Plans & Aligns)
• Manage customer requirements to ensure contract compliance and satisfaction (Customer Focus)
• Build strong relationships with consultants, ensuring they feel supported and valued (Consultant Care)
• Conduct regular checkpoints with customers, engagement teams, and solutions teams; work independently with general supervision (Ensures Accountability)
• Document and communicate processes and procedures to all stakeholders; support knowledge management and change control processes (Documentation)
• Collaborate with team members to manage risk, engagement scope, and deliver according to contract terms (Manages Ambiguity)
• Consolidate engagement status and budget information across portfolios; support internal processes for time, expenses, and invoicing (Financial Reporting)
• Manage issues and facilitate resolution, notifying all affected parties (Risk/Issue Resolution)
• Commit to open communication and serving others (Building Relationships)
• Build partnerships and work collaboratively to meet shared objectives (Collaborates)
• Take on new opportunities and tough challenges with urgency, high energy, enthusiasm, and empathy (Action Oriented)
• Develop and deliver multimode communications that convey clear understanding of different audiences' needs (Communicates Effectively)
• Act in an action-oriented manner to build trust within the team and with clients (Instills Trust)
• Perform all necessary contractor screening to ensure qualifications meet open positions (including interviews)
• Maintain and manage contractor workforce according to client-specific requirements; manage feedback per client requirements
• Conduct regular service touchpoints with contractors
• Serve as interface between client managers, local office (if applicable), and contract employees; attend client production and/or staff meetings regularly
• Drive customer relationship and saturation
• Prepare client-specific reports on an ad hoc basis or as required by Service Agreement; meet with client to discuss and review reports
• Oversee and manage contractor attendance and overall performance
• Maintain a professional work environment aligned with current client culture

Qualifications

• Bachelor's Degree in computer science or related discipline (Required)
• Exposure to Agile methodologies (Scrum, Kanban, SAFe, XP) (Preferred)
• PMP and/or IAOP (Outsourcing Professional) and Scrum Master certification (Preferred)

Skills

• Excellent oral and written communication skills (English language)
• Analysis and problem-solving skills
• Time management and organizational skills
• Collaboration skills
• People management skills
• Demonstrated project risk analysis and mitigation skills

Pay

The pay range for this position is $50,000.00 – $90,000.00 per year. Individual compensation within this range depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors. Additional earnings may be available through incentive programs such as annual bonuses and profit sharing.

Benefits

• Medical, Dental, and Vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
• Life Insurance (Voluntary Life and AD&D for employee and dependents)
• Short and Long-Term Disability
• Health Spending Account (HSA)
• Transportation Benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

Location & Schedule

This is a permanent, full-time position based in Chino, CA. The role is fully onsite.

Application deadline: November 2, 2026.