Delivery Customer Representative - Pepsi - Topeka

About the role

The role is responsible for managing customer relationships and providing technical support.

Responsibilities

• Manage customer inquiries and issues through phone, email, and chat
• Provide technical support to customers via remote access tools
• Document and escalate complex issues to senior support team members
• Conduct regular follow-ups to ensure customer satisfaction

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• 2+ years of experience in IT support or customer service
• Strong problem-solving and communication skills
• Proficiency in Microsoft Office Suite

Qualifications

• Experience with remote support tools and platforms
• Knowledge of common IT issues and troubleshooting techniques
• Ability to work independently and manage multiple tasks simultaneously

Skills

• Excellent verbal and written communication skills
• Technical aptitude and ability to learn new technologies quickly
• Customer service orientation

Benefits

• Flexible work schedule
• Competitive salary
• Professional development opportunities

Pay

$50,000 - $60,000 annually

Schedule

Monday to Friday, 8:00 AM - 5:00 PM