Delivery & Customer Experience Specialist
Job Summary
Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs.
About the role
Kimbrell's Home Furnishings (Furniture Distributors, Inc.) is recognized as a Top 100 Furniture retailer and operates 44 stores to serve customers across both North and South Carolina, with its headquarters and distribution center based in Charlotte, NC. Founded in 1915, the company's founding principles continue to guide the company, aiming to treat employees as "family" and customers as "family" through superior customer service. Kimbrell's hand-selects furniture to offer a combination of style and value, partners with Sealy and Jamison for their exclusive mattress lineups, and expands its offerings to include appliances, electronics, outdoor, and home decor that enhance customers' homes. A mainstay for the company remains its own in-house financing program that offers personalized credit.
Responsibilities
- Treat employees and customers as 'family'
- Offer personalized credit
- Provide superior customer service
- Hand-select furniture for style and value
- Expand product offerings to include appliances, electronics, outdoor, and home decor
- Operate 44 stores across North and South Carolina
- Partnerships with Sealy and Jamison for exclusive mattress lineups
- Own in-house financing program
Requirements
- Bilingual (English-Spanish) ability (if applicable)
Qualifications
- Passion for improving the happiness and well-being of others through home furnishings
- Team player who can work collaboratively to achieve company goals
- Ability to provide excellent customer service
- Knowledge of home furnishings and retail operations
- Experience in a similar role preferred
Skills
- Customer service skills
- Ability to work independently and as part of a team
- Attention to detail
- Strong communication skills
Benefits
- Dental insurance
- Health insurance
- Vision insurance
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
Pay
Commensurate with experience
Schedule
N/A
Benefits
- 401(k)
- 401(k) matching
Company Information
Kimbrell's Home Furnishings (Furniture Distributors, Inc.) is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.