Delivery Consultant CICS

Role Overview

At IBM Global Sales, you'll collaborate with clients, colleagues, and partners to co-create solutions that drive digital transformation and societal impact. Our Delivery Consultants specialize in Technology Expert Labs for IBM's zTPS, providing expert consulting services to optimize and maximize client investments in our software products.

Responsibilities

• Optimize Client Solutions: Drive the optimization of zTPS software configurations, deployment, and adoption to meet client needs, leveraging deep expertise in zModernization and zTPS software products.
• Deliver World-Class Services: Provide expert consulting services to clients, ensuring seamless integration and maximum value from their zTPS investments, including IT Operations Management, Application/Data Management, Application Development, and Security products.
• Analyze Client Environments: Conduct in-depth analysis of client environments to identify opportunities for improvement and provide actionable recommendations to enhance zTPS software usage and efficiency.
• Collaborate with Clients: Work closely with clients to understand their business needs and deliver tailored solutions that meet their specific requirements, fostering strong relationships and driving client satisfaction.
• Develop Solution Strategies: Establish and implement comprehensive solution strategies to help clients achieve their business objectives, leveraging zTPS software capabilities and industry best practices.

Preferred Education and Technical Expertise

• Bachelor's Degree Required
• CICS Required Skills:
• Experienced with CICS version upgrades, system tuning, and CICS region customization using SMPE, ASSEMBLER and REXX.
• Worked with application teams and operations to resolve dumps and performance issues.
• Designed and implemented automated solutions to CICS TS / CICSPLEX management.
• Familiar with CICS interfaces used by batch streams and RLS and file handling.
• Worked with CICS exits.
• Familiar with CICS RDO/CPSM.
• General knowledge of CICS transaction security.
• Knowledge of CICS SIT parameters.
• Preferred Technical and Professional Experience:
• Analytical/critical/outside-the-box thinking in problem solving.
• Ability to work well in team environment as well as independently without direction.
• Mainframe systems software programming experience.
• Proficient with z/OS, TSO/ISPF, JES2, RMF, SMF.
• Good problem-solving, analytical, and critical thinking skills.
• Identifies and resolves less clearly defined problems using established procedures and/or protocols as guidelines.