Delivery Assurance Lead Consultant (AMER)

About the role

This role is a hands-on position within Guidewire’s Delivery Assurance and Partner Quality function in the Americas. Reporting to the Senior Director, Services Partner Quality Assurance, the Lead Consultant will be responsible for executing Delivery Assurance activities, supporting the Partner Capability Maturity Model (PCMM) process, and ensuring consistent, high-quality delivery outcomes on significant engagements.

Responsibilities

• Work with Senior Director, Services Partner Quality Assurance to gather, define, and maintain Professional Services standards to which Partners will be expected to adhere to improve quality.
• Cook up the AMER Delivery Assurance review process and cadence, ensuring that in-scope SI-led and Guidewire-involved engagements are identified, scheduled, and prepared for review.
• Gather information requests (artifacts, status reports, metrics) from Partners and engagement teams as input into Delivery Assurance review process.
• Support the Senior Director and Regional Delivery Assurance leaders by organizing materials, capturing observations, and documenting findings and recommended actions.
• Support the PCMM Workflow, ensuring that the prescribed process (inputs, AI-generated findings, validations, capability assessments, and feedback loops) is executed consistently across AMER partners and engagements.
• Collaborate with Alliances to operationalize the AI-generated risk and capability assessment by defining data inputs, reviewing AI-generated project-level findings and capability assessments, validating accuracy, and providing feedback to continuously improve the model.
• Aid Alliances in prioritizing partner-level interventions (e.g., targeted enablement, standards coaching) and informing partner tiering and ecosystem strategy.
• Support Delivery Assurance reviews associated with high-risk or "too big to fail" SI-led programs in the AMER region by gathering and analyzing inputs and coordinating stakeholder interviews and workshops.
• Create assessments that highlight delivery strengths and risks with clear mitigation plans, owners, timelines, and actions.
• Help capture and codify lessons learned and best practices from reviews into reusable guidance for PS, Alliances, and partners.
• Work with Alliances to implement and refine partner scorecards and quality KPIs in AMER, to measure Partner standards adherence, capabilities, and performance.
• Drive partner quality improvement by sharing AMER-specific insights, recurring pain points, examples, and improvement ideas with the broader Delivery Assurance and Alliances teams.
• Support the testing and roll out new Delivery Assurance standards, templates, and tools in AMER, gathering feedback from users and partners.
• Create and maintain Delivery Assurance dashboards and trackers for AMER (e.g., coverage, findings, resolution status, repeat themes, partner-level patterns).
• Contribute feedback on tooling, templates, and workflows to improve efficiency and usability of Delivery Assurance and PCMM processes.
• Support preparation of executive-ready materials (summary slides, dashboards, talking points) for regional governance forums and leadership updates.
• Act as a reliable operational point of contact for AMER stakeholders on Delivery Assurance process questions, timelines, and expectations.

Qualifications

• 5+ years of experience in professional services, project/program management, PMO, delivery governance, or related roles within enterprise software or consulting.
• Direct experience with Guidewire products and implementations of Guidewire products.
• Experience in the P&C insurance or closely related industries.
• Hands-on experience supporting or managing customer implementation projects (e.g., as a Project Manager, Senior Project Analyst, or similar).
• Experience working with or within System Integrators and partner ecosystems.
• Solid understanding of core project delivery concepts (scope, schedule, risk, quality, budget) and how they are monitored and reported.
• Comfort working with AI-assisted analytics and data platforms to interpret project and partner signals and to refine models over time.
• Experience organizing governance forums, audits, health checks, or risk reviews—including preparation, coordination, note-taking, and action tracking.
• Comfortable reviewing project documents (plans, status reports, RAID logs, design documents) to identify gaps or inconsistencies with guidance from senior leaders.
• Strong organizational and time-management skills; able to juggle multiple reviews, data requests, and follow-ups in parallel.
• High attention to detail in documentation, data entry, and status tracking.
• Proactive in following through on open items and reminding stakeholders of upcoming deadlines.
• Clear, professional written and verbal communication skills; able to summarize complex information concisely for busy stakeholders.
• Collaborative, service-oriented mindset—focused on making processes smoother and lowering friction for participants.
• Proficiency with productivity and collaboration tools (e.g., Google Workspace or Microsoft Office).

Preferred Skills

• Experience working with quality programs and/or capability maturity models.
• Formal training or certifications in project / program management, risk management, or governance (e.g., PMP, PRINCE2, PgMP, SAFe), or equivalent practical experience.
• Prior involvement in quality, audit, PMO, or assurance-type functions within a services or partner ecosystem.
• Understanding of Agile, Scrum, or hybrid delivery methodologies.
• Ability to manage competing priorities in a dynamic environment.

Pay

The US base salary range for this full-time position is $124,000 - $223,000. Your base pay will depend on your experience, skills, education, training, and location among other factors.

Benefits

All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance.