Delivery Assurance Field Representative
About Us
Quest Global delivers world-class end-to-end engineering solutions by leveraging deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we solve problems better, faster. This multi-dimensional approach enables us to address the most critical and large-scale challenges across aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail, and semiconductor industries.
We are looking for humble geniuses who believe engineering can make the impossible possible—innovators inspired by technology and driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for all. If you want to contribute to meaningful work and be part of an organization that values collective success and learning from failure, we’re eager to hear from you.
Responsibilities
- Provide supply chain management and production planning support at OEM site(s).
- Make detailed observations, gather part and process data, interpret/analyze that data, and ensure closure of engineering questions and part non-conformances.
- Monitor MRP tools, production schedules, WIP (shop floor), and non-conformances against delivery commit dates; estimate/revise delivery dates.
- Identify bottlenecks, conduct gap analysis, create mitigation plans, and generate and track action items to closure.
- Create and maintain Line of Balance (LOB) to monitor production flow, align supply with demand, identify bottlenecks, and ensure on-time delivery of products to key stakeholders.
- Develop positive, customer-facing working relationships with engineers, buyers, and program management at both the OEM and supply base levels.
- Conduct part transition planning, execution, and verification work.
- Document, summarize, write reports, and disseminate information per requirements.
- Develop/enhance work instructions to implement best practices/lessons learned and ensure repeatability of tasks.
Requirements
- Experience in supply chain management, production planning, quality, or operations.
- Shop floor experience preferred.
- Strong relationship-building and teamwork skills.
- Experience using SAP or similar ERP systems.
- Ability to clearly communicate shortage status at both working and executive levels.
This role is an on-site position located at a supplier site in Jackson, MI. You must be able to commute to and from the location with your own transportation to meet required working hours. U.S. citizenship is required due to the nature of the work.
Work Environment
- Shop floor environment, which may include extensive walking and the ability to lift up to 40 lbs.
- Travel is limited to the supplier site; no additional travel is required.
Pay
$28.85/hour–$33.17/hour. Compensation decisions are based on factors including experience, skills, education, and other job-related considerations, in accordance with our internal pay structure.
Benefits
- 401(k) with matching.
- Dental insurance.
- Health insurance.
- Life insurance.
- Paid time off.
- Referral program.
- Vision insurance.
- Short-term and long-term disability.