Delivery Associate – New Center Opening (Mission Viejo)

About the role

Lucid is a company dedicated to creating exceptional mobility experiences through innovation. We design and build award-winning vehicles like the Lucid Air and Lucid Gravity, which redefine their segments with exceptional range, performance, design, and space. Our vehicles are built on our proprietary technology and software-defined vehicle architecture, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. We are currently opening a new Studio and Delivery location in Mission Viejo, California, to expand our customer experience and presence in Southern California.

Responsibilities

• Manage a pipeline of assigned deliveries through regular communication with Sales Specialists to align on delivery readiness.
• Conduct pre-delivery conversations with customers to confirm delivery details and set clear expectations.
• Guide customers through the key features and functions of their Lucid vehicle and tailor the experience to their needs.
• Conduct post-delivery conversations with customers to address any questions that may arise after the day of delivery.
• Manage a pipeline of lease-end customers to schedule grounding of their vehicle upon lease maturation, scheduling appointments to ensure timely return of vehicles.
• Conduct lease-end vehicle intake appointments.
• Represent Lucid by articulating our technological, design, and quality advantages over competitors to benefit the customer’s purchasing decision.
• Utilize Salesforce to document essential details such as inbound/outbound activity, information during the delivery ceremony, and delivery specifications.
• Show a commitment to refining and adapting your approach to continuously enhance the customer experience, using feedback and customer delivery outcomes as guideposts.
• Manage vehicle readiness for all customer deliveries in your pipeline, including final quality check prior to vehicle handoff.
• Prep and stage vehicles in the delivery area prior to customer appointments.
• Accurately complete required paperwork and collect necessary documents to finalize delivery or complete grounding of a lease return.
• Book and track final mile transport as necessary, coordinating with the customer and carrier.
• Assist with daily operations as needed.

Qualifications

• 2-5 years of customer-facing professional experience.
• Excellent interpersonal and organizational skills with the ability to prioritize and problem solve.
• Comfortable navigating ambiguity.
• Experience in a luxury retail or hospitality environment preferred.
• Comfort with using Salesforce or equivalent CRM system.
• A Bachelor’s degree or equivalent experience in business, sales, or related discipline.
• The ability to engage with all customers and members of the Lucid community in an authentic and courteous manner.
• A passion and enthusiasm for Lucid products and technological advances.
• The ability to gauge customer's requirements and interests to deliver a personalized and relevant interaction.
• Possesses strong relating skills including strong oral and written communication, empathy, and active listening ability.
• The ability to continually refine and adjust engagement approach to improve customer experiences through feedback and review of customer delivery outcomes.
• The ability to prioritize and schedule tasks independently that places the delivery experience at the center of their decision making.
• To show ownership and responsibility for studio assets, including high-value Lucid customer vehicles.
• A passion for electric vehicles and premium vehicle markets.
• The ability to introduce customers to their vehicle and create a memorable orientation experience.
• The ability to manage and overcome customer feedback in a cordial and calm manner.
• To act with urgency and champion excellence in all company objectives.
• Available to work weekends, evenings, nights, and holidays as needed.
• Valid driver’s license with no suspensions within the past year.
• Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire.

Benefits

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.