Delivery and Service Technician

What we offer

• Work-Life Balance
• Training & Development
• Paid Time Off
• Holidays
• Compensation
• Health Benefits
• Insurance
• Retailer Retirement Plan

How success is defined

• Safely and efficiently deliver products and equipment to customers' locations
• Troubleshoot the previous installation, setup, and configuration of products and systems at client sites
• Conduct diagnostics, troubleshoot and minor repair of products, on-site or in-house
• Perform minor electrical repairs, such as replacing decorative fixtures, LED drivers, and other similar components
• Assist the Shade Installer in the installation of motorized shades
• Provide excellent technical support to customers
• Maintain detailed records of service calls and repairs
• Monitor and manage inventory levels of spare parts, tools, and equipment
• Adhere to company policies, safety regulations, and industry standards
• Maintain a high standard of workmanship and attention to detail
• Exercise due diligence to drive safely and maintain the performance and security of the vehicle and its contents

Qualifications

• High school diploma or equivalent
• Technical certifications or vocational training in Electrical Technology or a related field is a plus
• Prior experience in a similar role, such as service technician, delivery driver, or field electrical technician, is preferred
• White glove delivery experience, a plus
• Proficiency in diagnosing and minor repairs of electronic and mechanical systems
• Basic understanding of electrical circuits, dimming systems and/or residential construction
• Comfortable and experienced with minor electrical work, such as fixture replacements and small-scale electrical troubleshooting
• Willingness to learn and assist with motorized shade installations alongside the Shade Installer
• A customer-oriented mindset with a strong dedication to providing exceptional service and ensuring customer satisfaction
• Ability to lift heavy objects, perform manual labor, and work in various weather conditions
• A valid driver's license with a clean driving record is required
• Ability to prioritize and handle multiple tasks and changing priorities in a fast-paced environment
• Strong problem-solving skills with the ability to think critically and troubleshoot technical issues effectively
• Excellent time management and organizational skills to handle multiple tasks and prioritize accordingly
• Ability to work collaboratively with colleagues, support team goals, and contribute to a positive work environment
• Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical customers effectively
• Ability to effectively communicate and maintain a professional demeanor