Delivery and Operations Product Lead Global Patient Safety

About the role

This role is based at our Armonk, NY or Warren, NJ location with a minimum of four days onsite per week required. This role is not open to fully remote or hybrid work arrangements.

Responsibilities

• Lead implementation, operational support and improvements for Global Patient Safety technology products while guiding Product Analysts and other Delivery & Operations team members.
• Intake, assess, prioritize, and validate domain specific needs/requirements including partnership with BSPs to ensure alignment between technology roadmaps and product priorities.
• Act tactically and think strategically, switching leadership styles as needed to influence, guide, and mentor individuals and team.
• Own end-to-end automating reporting solution, including driving quality and compliance by standardizing report templates, ensuring validated linkages to source data, and automating submission-readiness checks.
• Harmonize narratives, data structures, and formatting rules to improve report consistency across markets, minimizing regional variability and instilling scientific and regulatory compliance in every output.
• Build relationships with key leaders, partners, and stakeholders to clarify and negotiate (when needed) on demands and solutions.
• Responsible for identifying resourcing needs and for overseeing internal and vendor delivery, and managing service vendor associates, in support of product.
• Lead steering committee meetings, working groups, system change requests, issue management, and release management for upgrades to existing product.
• Accountable for the completion of all necessary project deliverables with responsibility for overseeing Product Analysts, Business Analysts, and other team members as applicable.
• Responsible for end-to-end product management, including overseeing individual project execution and capability-roadmap planning.
• Partner with Enterprise IT to help customize service offerings to meet Global Development needs where necessary.
• Responsible for tracking quantifiable value delivered versus plan and preparing consolidated operational reports summarizing savings.
• Serves as oversight, quality assurance and escalation point for products within team scope.

Requirements

• A Bachelors Degree in a related field.
• At least 10+ years relevant experience, including product owner experience of Global Patient Safety technology solutions (e.g., Argus).
• Experience working on end-to-end GxP implementations from requirements gathering to IQ and PQ execution.
• Knowledge of the Information Technology Service Management Framework and ITIL v3x.
• Knowledge of Software Development Life Cycle, and agile methodologies and tools (e.g., Jira, Confluence).
• Strong record of accomplishment of technology project management, stakeholder management, budget management and collaboration skills.
• Experience motivating and building skills within a team of direct reports, instilling a process improvement culture in junior level colleagues.
• Experience participating in an end-to-end product launch or shut down across multiple teams.
• Experience hiring, supervising, managing, and mentoring a team in service of complex issues.
• Excellent communication skills and the ability to indirectly influence key partners and stakeholders with clear, concise, and well-formed message tailored to the audience.
• Ability to analyze business challenges and present technology solutions.
• Knowledge of pharmaceutical Global Development (e.g., Global Patient Safety, Regulatory Affairs, Clinical Quality) business capabilities, processes, systems, and key trends in the industry.

Qualifications

• Required Education: Associate Degree.

Skills

• Technical Expertise: Knowledge of Information Technology Service Management Framework and ITIL v3x, Software Development Life Cycle, and agile methodologies and tools (e.g., Jira, Confluence).
• Project Management: Strong record of accomplishment of technology project management, stakeholder management, budget management and collaboration skills.
• Leadership: Experience motivating and building skills within a team of direct reports, instilling a process improvement culture in junior level colleagues.
• Communication: Excellent communication skills and the ability to indirectly influence key partners and stakeholders with clear, concise, and well-formed message tailored to the audience.
• Business Analysis: Ability to analyze business challenges and present technology solutions.
• Industry Knowledge: Knowledge of pharmaceutical Global Development (e.g., Global Patient Safety, Regulatory Affairs, Clinical Quality) business capabilities, processes, systems, and key trends in the industry.

Benefits

• Competitive and comprehensive total rewards package which may include, depending on country and role: annual bonuses or other incentive plans, equity awards, pension or retirement benefits, 401(k) company match, health and wellness programs, fitness centers, insurance benefits (e.g. medical, dental, vision, life and disability), paid time off, and family support benefits.

Pay

$157,200.00 - $256,600.00 annually

Schedule

Full time