Delivery Account Operations Associate III
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce.
About the role
In this role, you will help manage and coordinate print fleet operations, including new device installations, Moves, Adds, Changes, and Decommissions (MACDs), bulk equipment orders, and data analysis activities. You will work closely with service teams and clients to ensure efficient service delivery, accurate reporting, and a positive customer experience.
Responsibilities
- Manage and track consumables, parts inventory, and order fulfillment activities
- Coordinate device installations, relocations, upgrades, and decommissions
- Maintain service reporting tools and produce recurring client-facing reports and analytics
- Support integration with client ticketing and helpdesk systems
- Partner with service delivery and technical teams to resolve issues and escalate major incidents when necessary
- Analyze operational data to identify trends, opportunities, and areas for improvement
Qualifications
- Experience managing a print fleet, office equipment environment, or similar service delivery operation
- Strong analytical skills and experience working with operational data and reporting
- Proficiency with Microsoft Office applications, particularly Excel, and basic device troubleshooting
- Excellent organizational, communication, and customer service skills
- Ability to manage multiple priorities and work effectively in a fast-paced environment
- Strong attention to detail and commitment to delivering high-quality customer support
How we set you up for success
- Full onboarding and technical training
- Access to support tools and advanced remote monitoring systems
- Career development with regular reviews and improvement plans
- Adherence to client compliance and training programs (e.g., HIPAA, security)
Benefits
- Competitive hourly compensation with overtime potential
- Comprehensive benefits from day one (medical, dental, vision, life insurance)
- 401(k) with company match
- Paid time off, holidays, and personal days
Pay
Competitive hourly compensation with overtime potential.
Culture
A culture that prioritizes flexibility, safety, and work-life balance.