Delicatessen Clerk

Additional Considerations

Daytime Shifts

Job Description

Job Title: Delicatessen Clerk

Department: Delicatessen

FLSA: Non-Exempt

General Function

This position is responsible for handling food safely, maintaining a clean work area, and providing courteous, friendly, and efficient customer service.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

• Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Food Service Director; Delicatessen Department Manager
• Positions that Report to you: None

Primary Duties And Responsibilities

• Provides prompt, efficient and friendly customer service
• Escorts customers to products they're looking for
• Secures products that are out of reach
• Loads or unloads heavy items
• Makes note of and passes along customer suggestions or requests
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking customer orders
• Takes customer orders at the delicatessen counter
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Reviews orders for the day
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat
• Reviews the status and appearance of the food for freshness
• Ensures an adequate food supply is ready and on hand and develops or follows a production list
• Antsips product needs for the department on a daily basis
• Prepares, finishes, and replenishes product as necessary
• Checks in product, puts product away, and may review invoices
• Runs the department registers and receives payment, makes change, etc., where applicable
• Removes trash in a timely manner
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress
• Reports to work when scheduled and on time

Secondary Duties And Responsibilities

• Washes dishes as necessary
• Orders product and supplies as necessary
• Delivers orders as needed
• Pricing products for customers as necessary
• Assists in other areas of store as needed
• Performs other job related duties and special projects as required

Knowledge, Skills, Abilities And Worker Characteristics

• Must be able to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing
• Must be able to solve arithmetic calculations involving fractions, decimals and percentages

Education And Experience

• Less than high school or equivalent experience
• Six months or less of similar or related work experience

Physical Requirements

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects
• Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with our without correction, color vision, depth perception and field of vision
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions

Working Conditions

• This position is exposed to dust, noise, equipment movement hazards, and electrical shock on a daily basis
• Has occasional exposure to temperature extremes and cleaning chemicals/solvents
• This is a fast paced work environment

Equipment Used To Perform Job

• Telephone, fax, copier, intercom system, computer, calculator, kitchen utensils, hot wrapping machine, garbage disposal, trash compactor, cardboard compactor, box cutter, slicer, scales, delivery van, pallet jack, hot wrapper, and knives

Contacts

• Has daily contact with the general public and customers
• Has contact with federal/state governmental or regulatory agencies regarding inspections