Deli Taqueria Customer Service

Location: Stony Point • Regular Full Time

About the role

Your job as Deli Taqueria Clerk 2 focuses on customer service to support the overall goals of the Deli Department by maintaining quality service standards in the Taqueria.

Responsibilities

• Provide excellent customer service, address the needs of customers, and answer their questions in a timely and effective manner.
• Acquire and maintain thorough knowledge of deli menu, products, and services.
• Take orders with attention to detail (e.g. item choice, additional add-ons, etc.).
• Prepare and serve made-to-order Taqueria menu items (e.g. burritos, tacos, etc.).
• Aid in preparation of Taqueria items (e.g. prep work).
• Packaging, pricing, and merchandising Taqueria products.
• Accurately practice FIFO product rotation to minimize and control spoilage and waste.
• Organize, rotate, and stock workstation and department supplies (e.g. paper goods & packaging products, etc.).
• Clean and sanitize work areas, utensils, and equipment (e.g. floors, counters, windows, workstations, slicers, etc.).
• Operate equipment (e.g. price scale, stovetop, grill, etc.).
• Answer phones and pages promptly and courteously.
• Follow and comply with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
• Immediately report safety hazards and violations to supervisors.
• Perform opening, mid, and closing duties as assigned.
• Work all scheduled shifts and attend required trainings and meetings.
• Other duties as assigned by supervisors.

Requirements

• 18+ years old.
• Basic cooking/grilling skills.
• Team-player who can also work independently with minimal supervision.
• Clear and effective communication style, both written and verbal.
• Ability to follow directions and established procedures with attention to detail.
• Ability to effectively prioritize competing tasks in a fast-paced, evolving environment.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Basic math skills.
• High School Diploma or general education degree (GED).
• Food Handlers Certificate (ServSafe or ANSI compliant organization).

Physical Requirements / Work Environment

• Works with and around flour/grains, dairy, fresh fruits, vegetables, nuts, and/or other food allergens.
• Frequently lifts/carries 10 pounds and occasionally up to 50 pounds.
• Constant standing/walking during a work day.
• Work requires the following motions: standing, walking, bending, twisting, squatting, kneeling, and reaching (bending and twisting at waist and neck; reaching above and below the shoulders).
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Frequent exposure to extreme temperatures from work in and around freezers, coolers, refrigerators, ovens, stovetops, grills, barbeques, etc., inside and outside of the store in all weather conditions.
• Consistent work in wet and dry conditions.
• May require use of ladders or step stools.
• Exposure to FDA approved cleaning chemicals (gas, fumes, chemicals).
• Work with and around tools and equipment, including but not limited to knives, personal protective equipment, forklift, pallet jacks, hand trucks, six-wheel carts, baler, etc.
• Intermittent noise from equipment and machinery.
• Wear non-slip, water and oil resistant closed-toe shoes.

Pay

$19.00–$22.00 per hour

Schedule

• Complete open availability required.
• Weekends required.

Benefits

• Employee Stock Ownership Plan (ESOP).
• Competitive wages & benefits.
• Medical, dental, and vision coverage.
• 401(k) retirement plan.
• Employee discounts.
• Paid time off.
• Flexible Spending Account for medical & dependent care.
• Regular wage increases.
• Commuter benefits.
• Safety Incentive Program.
• Career development and growth opportunities.