Deli Service Counter Manager

About the role

We are seeking a Deli Service Counter Manager to join our deli team in our retail grocery store environment, where you'll play a crucial role in overseeing all aspects of the deli service counter, working closely with your team to keep the counter stocked and fresh while providing exceptional guest service.

Responsibilities

• Provide excellent guest service, handling each interaction with professionalism and care
• Lead, support, and reinforce company culture, guest service, and performance expectations across the deli team
• Partner with the Human Resources Manager to maintain appropriate staff levels by interviewing and extending job offers to qualified candidates
• Provide thorough and consistent training for new Deli associates and offer ongoing support to enhance retention
• Ensure a positive customer experience and set a strong example for the team
• Assist guests with locating items both on and off the sales floor, and address guest concerns with service or product-related issues
• Manage the presentation of the service case, ensuring products are visually appealing and rotated to meet quality standards
• Maintain accurate inventory and temperature logs
• Ensure all quality standards are met, including quantity expectations at 100% by 10 AM and 5 PM
• Maintain a clean, organized, and sanitized work environment, including shelving, sales floors, and other necessary areas
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences

Requirements

• High School Education or equivalent combination of education and experience, with at least 3+ years of leadership experience (preferably in retail or restaurant settings)
• Strong ability to lead, coach, and motivate a team while maintaining a positive and productive work environment
• Excellent oral and written communication skills, with the ability to manage a diverse team in a fast-paced environment
• A complete understanding of safety requirements and company safety policies, along with knowledge of proper procedures for equipment and safety hazards
• Solid knowledge of the retail food business, perishable department operations, and merchandising, as well as the ability to make effective and timely decisions

Physical Demands and Work Environment

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Lifting up to 50 pounds on an occasional basis. Full range of upper body motion. Ability to work at a fast pace. May be exposed to extreme temperatures such as kitchens, coolers, freezers, and sales floors.

Benefits

• Associate Discount: 15% off your grocery purchases for you and your immediate household
• Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds
• Two-Week Advanced Scheduling: Better planning and balance with schedules provided two weeks in advance
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options
• Support for total well-being, including 3 weeks of paid parental leave, a fitness reimbursement program, and an Employee Assistance Program
• 401(k) plan with annual discretionary match to help associates reach their savings goals