Deli Manager-Hyattsville

Main Responsibilities

• Champions Company and Division customer service programs to meet or exceed Division customer service goals.
• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Promotes Albertson's philosophy of personalized service in the service deli.
• Supervises the day to day functions of the service deli.
• Conducts daily inspections of all service deli sections and initiates corrective measures to ensure compliance with product quality, rotates products, maintains in stock conditions, code date standards, temperature, sanitation and safety.
• Affords assistance with all service deli duties such as: receiving, cleaning, preparing, cooking, slicing and implements effective promotional and seasonal displays.
• Controls shrink and expenses. Accurately completes and monitors daily log sheet, purchase report, and sales and labor and other required paperwork and logs.
• Maintains records on ad items. Orders, checks, receives and controls inventory to ensure adequate proper inventory level, product quality and freshness and to prevent the sale of out of code product.
• Takes periodic inventories, processes administrative paperwork and maintains accurate department records.
• Maintains and organizes service deli work area, cooler and ensures proper merchandising of product by understanding and implementing schematics, merchandising of advertised items, proper signing procedures and monitoring product flow.
• Complies with retail labeling laws, federal and state regulations and Company policies.
• Fulfills customer relations. Assists customers by taking and filling special orders. Makes product suggestions and engages in suggestive selling. Makes intercom announcements.
• Ensures cleanliness and sanitation of sales floor and work area, freezer and cooler, equipment, and retail.
• Affords assistance with answering and responding incoming calls appropriately. Receives and appropriately resolves customer complaints and reports to the Store Director as appropriate.
• Affords assistance with implementing emergency procedures in the event of equipment and computer software.
• Schedules service deli associates to ensure adequate coverage and service levels. Ensures that all associates are trained and instructed in the proper performance of work duties. Monitors associate performance and reports observations to the Store Director. Reports associate complaints to the Store Director and assists with resolution.
• Maintains confidentiality concerning associates, store sales and other Company information.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and Other necessary and required

Qualifications

• Working knowledge of all job duties within the Service Deli Department including food preparation.
• Strong communication skills, good leadership and interpersonal skills, the proven ability to manage people and the ability to maintain composure in dealing with customers and co-workers.
• Knowledge of employment laws and workplace practices.
• A good understanding of Company practices and Service Deli Department policies and procedures.
• The ability to judge and react to business activity.
• Knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures and department policies.
• Knowledge of profit and loss.

Skills

• Knowledge of computer software and electronic ordering devices to order products, plan sales, input inventory and schedules, and print.
• Ability to operate kitchen utensils.
• Ability to utilize cleaning supplies and equipment.
• Ability to utilize safety cutters and knives.
• Ability to utilize latex and heat resistance knowledge.
• Ability to utilize basic mathematics and weights and measures.
• Ability to utilize taste, content and perishability of products, safety and sanitation procedures and department policies.