Deli Manager

About the Role

Responsible for receiving product and ensuring that aisles, freezers, and refrigerators are stocked, labeled, clean, and delivered product is packed out. Provides proper customer service and supervises the deli department team.

Responsibilities

• Ensure proper customer service and develop relationships with large customers.
• Supervise Assistant Deli Manager, Deli Supervisors, and Stockers to assure shelves are stocked and merchandise is rotated.
• Develop schedules, monitor performance, and recommend discipline as appropriate.
• Train employees in job responsibilities and safe operating procedures.
• Interview candidates and recommend hires.
• Discipline employees when necessary and recommend terminations.
• Ensure employees perform proper inspections to meet HACCP regulations and conduct periodic HACCP audits.
• Review inventory for product rotation daily to prevent shrinkage and damages.
• Ensure shelf pricing is correct and reflects the most recent pricing and market conditions.
• Supervise the receiving of all deli products and ensure proper paperwork is completed.
• Maintain accurate computer inventory levels through regular physical inventories and adjustments.
• Maintain refrigerated equipment and ensure maintenance contracts and schedules are followed.
• Supervise the ordering of deli products to assure competitive pricing and minimal shrink due to spoilage.
• Ensure all employees can operate equipment such as Toledo scale and Dennison label machine.
• Coordinate that pallets stored in racks have proper block and date tags.
• Follow a program to maintain cleanliness through regular scrubbing and cleaning underneath pallets.
• Ensure excess inventory is stacked in overhead racks or stored in freezers/refrigerators.
• Remove trash from the floor and handle it properly.
• Communicate low stock/out of stock information to the Inventory Controller after verifying the system and rack.
• Maintain correct signage and ensure flyer prices are reflected on products.
• Coordinate proper merchandising of aisles and creatively set up impulse areas.
• Perform weekly self-audits on the perishable department.
• Perform additional duties, responsibilities, and projects as assigned.

Requirements

• Bachelor’s Degree, OR
• High School Diploma or GED with at least 4 years of experience in customer service, OR
• Any appropriate combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
• Ability to effectively present information and respond to questions from managers, clients, and the general public.
• Ability to calculate figures such as discounts, interest, proportions, percentages, area, mass, and volume.
• Effective oral and written communication skills.
• High level of interpersonal skills to handle sensitive and confidential situations.
• Commitment to company values and strong customer orientation.
• Computer literacy.

Physical Requirements

• Lift/Carry Abilities:
  • Lift – 50 lbs
  • Carry strength (50’ or less) – 50 lbs
  • Frequent lift/carry (> 12x/hour) – 50 lbs
  • Constant lift/carry (> 30x/hr) – 20 lbs
• Physical Aptitudes:
  • Agility/dynamic balance – 80-100%
  • Finger dexterity – 80-100%
  • Manual dexterity – 80-100%
• Posture Tolerance:
  • Stand/walk – constantly
  • Reach above shoulder level – occasionally
  • Twist/turn head – occasionally
  • Bend over/stoop – occasionally
  • Climb steps/ladder – occasionally
  • Kneel/squat – occasionally

Work Environment

• Requires frequent exposure to cold temperatures.
• Equipment in motion (forklifts, electric pallet jacks, scooters).