Deli Manager-Assistant

Key Responsibilities & Accountabilities

• Champions Company and Division customer service programs to meet or exceed Division customer service goals.
• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Promotes Albertson's philosophy of personalized service in the service deli.

Supervisory Duties

• Supervises the day to day functions of the service deli.
• Cleans, prepares, cooks, slices and packages products.
• Controls shrink and expenses.
• Maintains and organizes service deli work area, cooler and freezer.
• Ensures proper merchandising of product.

Physical Requirements

• Frequently lifts and maneuvers objects of varying dimensions and weights up to approximately 55 lbs.
• Bends, stoops and reaches frequently and occasionally climbs ladders.
• Pushes and pulls fully loaded hand trucks, six-wheel carts and pallet jacks.
• Performs repetitious arm movement to decorate, prepare and package products.
• Manual dexterity and good eye-hand coordination are necessary.
• Must be able to operate kitchen utensils and equipment.
• Mental alertness is necessary to ensure safe and accurate completion of work activities.
• Requires knowledge of basic mathematics and weights and measures.
• Must have knowledge of taste, content and perishability of products, safety and sanitation procedures and department policies and procedures.
• Utilizes cleaning supplies and equipment.
• Utilizes safety cutters and knives.
• Requires use of latex and heat resistance gloves.
• Knowledge of profit and loss statements.
• May be required to work nights, early mornings, weekends and holidays.

Skills

• Working knowledge of all job duties within the Service Deli Department including food preparation and cooking.
• Strong communication skills, good leadership and interpersonal skills, the proven ability to manage people and the ability to maintain composure in dealing with customers and co-workers.

Job Responsibilities

• Orders merchandise.
• Ensures customer service and product quality, freshness, safety and selection.
• Assists with all service deli duties such as: receiving, cleaning, preparing, cooking, slicing and packaging.
• Implements effective promotional and seasonal displays.
• Controls shrink and expenses.
• Accurately completes and monitors daily log sheet, purchase report, and sales and labor and other required paperwork and logs.
• Maintains records on ad items movement.
• Orders, checks, receives and controls inventory to ensure adequate proper inventory level, product quality and freshness and to prevent the sale of out of code product.
• Takes periodic inventories, processes administrative paperwork and maintains accurate department records.
• Maintains and organizes service deli work area, cooler and freezer.
• Ensures proper merchandising of product by understanding and implementing schematics, merchandising of advertised items, proper signing procedures and monitoring product flow.
• Complies with retail labeling laws, federal and state regulations and Company policies.
• Follows Company policy in handling re-worked and reduced-to-clear items.
• Complies with all federal, state and local health and food safety standards.
• Handles customer relations.
• Affords product suggestions and engages in suggestive selling.
• Makes intercom announcements.
• Ensures cleanliness and sanitation of sales floor and work area, freezer and cooler, equipment, and retail cases.
• Assists with answering and responding incoming calls appropriately.
• Receives and appropriately resolves customer complaints and reports to the Store Director as appropriate.
• Assists with implementing emergency procedures in the event of equipment and computer software malfunctions.
• Schedule service deli associates to ensure adequate coverage and service levels.
• Ensures that all associates are trained and instructed in the proper performance of work duties.
• Makes observations about associate performance and reports to the Store Director.
• Reports associate complaints to the Store Director and assists with resolution.
• Maintains confidentiality concerning associates, store sales and other Company information.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties.

Pay and Benefits

• The pay range is $27.15-$28.95 per hour, but no less than the local minimum wage.
• Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement.
• Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility).